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Lost phone and do not have 2FA to log onto Meraki dashboard. Help.

Hutay
New here
‎May 4 2018 11:06 PM
‎May 4 2018 11:06 PM

Lost phone and do not have 2FA to log onto Meraki dashboard. Help.

Lost phone and do not have 2FA to log onto Meraki dashboard. Any advice? Any documentation on steps to retrieve 2FA is highly appreciated too.

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3 Replies 3
PhilipDAth
Kind of a big deal
Kind of a big deal
‎May 5 2018 1:12 PM
‎May 5 2018 1:12 PM

Is their another account with dashboard access to your organisation?

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In response to PhilipDAth
PhilipDAth
Kind of a big deal
Kind of a big deal
‎May 5 2018 1:12 PM
‎May 5 2018 1:12 PM

ps. We have the Meraki 2FA loaded onto three devices in our company.

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In response to PhilipDAth
Adam
Kind of a big deal
‎May 7 2018 8:24 AM
‎May 7 2018 8:24 AM

Is there no recovery/backup option?  I've never tried but this would be good to know.  Thankfully we have other admins that could login as backups to correct issues as needed.  

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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