Licensing for Equipment Upgrades in Co-Terminating Org

SN5
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Licensing for Equipment Upgrades in Co-Terminating Org

I've run into a situation in a co-terminating org where we upgraded an MX64 to an MX67. Removing the MX64 device does not remove the license. This means the unused MX64 license is burning time on the co-term calculation. What is the recommended process for upgrading equipment?

 

My best guess is to call support and have them remove the MX64 license before adding the new MX67.

 

If this is already done and we have an org with a shortened expiration date because of unused licenses is there anyway to undo it? If support removes a license does the time on that license die with it or can that time be added back to the total for the other licenses?

1 REPLY 1
PhilipDAth
Kind of a big deal
Kind of a big deal

You could ask support to do an org split, and move the MX64 and its licence into a new org (even if you don't use it).

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