License Exchange from MX67 to MX67C

[Technocrate]

Hi there, 

I recently procured Meraki MX67 License. My original request was for MX67C however, the seller got me MX67. 

is there any way to exchange the License from MX67 to MX67C without any additional cost?

Any help would be appreciated! 

Thank you

[ConnorL · Accepted solution]

I'd recommend speaking with your Account Manager or whomever you purchased the license from.

Typically the easiest thing to do, if you're within 30 days of purchasing, is to work with your supplier to return the license and purchase the correct one.

The only time Support (Ops) will swap a license is part of an RMA, which is not the case here. It's not a supported license conversion.

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Co-Termination_Licensing_Ov...

NOTE: Keys that fall within the 30-day RMA window MUST be RMAd and repurchased. There is no exception to this. 

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)_Warranties_and_E...

[Technocrate]

Thanks ConnorL, 

I reached out to my supplier, he is working with cisco to get this resolved!

Appreciate the help!

[kYutobi]

Request a License Swap: Clearly explain the situation and provide proof of purchase, including the seller’s details and the original request for the MX67C license. Meraki Support is known for being flexible in such cases, especially if the hardware purchase was recent.

[GreenMan]

See ConnorL's response above - while they're really helpful generally, Support won't be able to fix this one.

[kYutobi]

@GreenMan When I posted it must've been at the same time as @ConnorL 😕 yikes I didn't see it lol

[Technocrate]

Hi All, 

I have another question, Can I apply MR license to MR36 and MR44? The License Key doesn't mention if it is for MR36 or MR44. It's just says LIC-MR-xxx.

Thank you!

[GreenMan]

Access Point licences are non model-specific - you could use you LIC-MR-xxx for MR36 or MR44  (or indeed CW91xx APs, managed in the Dashboard too)