Issues with online offline status

[Alexander3]

Hallo ,

last few days i see this issue on different devices, either the device shows offline but is online or shows online but is offline. Anyone else has this kind of issues?

Device offline, but meraki shows online on the left side

Device online, but meraki shows offline on the left side and also message offline for 6 days.

You can ping, do a dashboard throughput and restart the device.

This message was always red now showing in green. 

[alemabrahao]

I would suggest you open a support case.

[PhilipDAth]

Is there anything interesting in the event log?

My personal guess is there an upstream firewall is blocking the management traffic.  Try clicking the question mark in the top right hand corner and going down to "Firewall Rules", and make sure that traffic is allowed.

[BazMonkey]

I've been getting alerting issues just like yours for a few weeks now. There are some Meraki backend issues at play. I get some alerts taking hours to clear and also have some devices that just show an alert with no actual description.

TAC are working on it.

[Lucas_T]

My MS120-48LP already become dormant, even i have RMA the switch also showing offline on Meraki Dashboard. But in local the internet all is working. I hope there is solution to get back the switch online at Meraki Dashboard.