Issue with claiming in Dashboard

[GiacomoS]

Hello Community, 

Happy Friday, wherever you are!

We'd like to inform you of an ongoing incident that we are investigating where claiming serial numbers and licenses into Dashboard fails with an error message.

We are keeping status.meraki.com updated as we continue our remediation work, but in the meantime if you have urgent requirements to claim a unit/license, please attempt to use the API.

A sample code you can use is:

curl -L --request POST \
--url https://api.meraki.com/api/v1/organizations/{organizationId}/inventory/claim \
--header 'Authorization: Bearer apikey' \
--header 'Content-Type: application/json' \
--header 'Accept: application/json' \
--data '{
    "orders": [],
    "serials": [ "XXXX-XXXX-XXXX" ],
    "licenses": []
}'  

Please ensure you replace {organizationId} with the Org Id specific to your org, and then insert the correct list of serial numbers in the "serials": line. 

Many thanks for your patience!

Giac

[tturner152]

FYI.  Switching to the new versions of the dashboard is what worked for me. 

I clicked the "Try new version" for the dashboard and after the refresh, I was immediately successful in claiming my device.

[jimmyt234]

Can confirm this also worked for me when getting the error on the old version of the page.

[GiacomoS · Accepted solution]

Hey Folks,

This should now be fully resolved. 

Many thanks for bearing with us!

Giac