Firmware update alerts for non-existent devices

[Patio_Pat]

Hello everyone... we've been seeing a minor & annoying bug with the firmware alerts for the last several months.

Under the firmware status page, we see alerts for a switch and a sensor that don't actually exist. I've included a screenshot below. The Texas Colo network contains only an MX appliance and nothing else. Nor have we ever installed any sensor device, yet Meraki thinks we have one in our Warehouse network. When you select the device to update, the next page says we have no devices alerting right now.

Has anyone else ever seen this? I don't expect a fix for an issue that is more of a nuisance than anything else. I know at some point a manager is going to ask about it, and I hope to have something more than "How the hell should I know?"

Cheers.

[Ryan_Miles · Accepted solution]

Hello @Patio_Pat 

It's not a bug. Combined networks contain all device types regardless if you've added them to the network. This is because firmware is set at the network level and combined networks therefore have all possible network types: appliance, switch, wireless, cell gateway, camera, sensor.

You can either ignore it, upgrade the firmware (which will do nothing), or split the combined network, delete the network type(s) you don't want, them recombine the remaining wanted networks.

Discussed several times in past posts like this one for example.

https://community.meraki.com/t5/Dashboard-Administration/Rouge-ghost-device-showing-in-firmware-page...

[Patio_Pat]

Thank you very much for the insight, Ryan. Much appreciated!

Patrick