We are thrilled to announce new enhancements to our Support Center page starting April 25th, designed to improve your experience and streamline your interactions with us.
What’s new?
- Unified Experience: Our new Tabbed View will provide you with a seamless interface, allowing easy access to both the Support Center and Cases page. This unified view enhances your ability to manage support interactions efficiently.
- Quick Navigation: The new tabbed interface allows for faster toggling between pages without the need for page reloads, improving your user experience and reducing wait times.
- Immediate Assistance: Introducing the 'Call Us' button on the Cases Details page. This feature enables you to request a phone call or directly call our support team for issues related to your open cases, ensuring quicker resolution of your concerns.
Getting started
Support Center Tabbed View
- Log-in to the Meraki dashboard
- Navigate to "?" (top-right on green ribbon) and select “Get Help & cases”
- You’ll now see a new tabbed interface for Get Help and My Cases
New ‘Call Us’ button in Case Details Page
- Log-in to the Meraki dashboard
- Navigate to "?" (top-right on green ribbon) and select “Get Help & cases”
- Click on the “My Cases” tab to see the Cases Details page
- In the top right, click on the blue button “Call Us” to request a phone call or directly call our support team
These updates are part of our ongoing commitment to enhance your experience and provide you with the best support possible.
Availability
These features are now available globally beginning April 25, 2025. Learn how to get started with the new Support Center in our documentation.
I like the new device/network search function.. But seems broken (tried in two browsers)
So currently not able to create a new case. As soon as I select a device and click next I get this error.
