Cause of Multiple Meraki Authorization Codes

[compunetJimmy]

Is there a reason why customers are receiving multiple authorization codes for Meraki purchases? I’ve encountered this issue with a few customers. When a significant purchase is made, the customer receives multiple codes based on the model and license type. Additionally, the hardware inventory codes sometimes differ from the software license codes.

What is the cause for this behavior? Is it related to the way a deal is submitted, or is there something on our end that we can do to prevent this?

If this is a backend issue, is it being addressed? I understand that multiple codes can occur when multiple purchase orders are made, but I’m puzzled when it happens with just one purchase order.

As a partner, is there a way for us to be included as an authorized receiver of the codes?

Note: I’m on the engineering side of things, so I admit that I don’t have much insight into the process after the purchase order is handed over to the account manager. 

[RWelch]

The dashboard AI Assistant indicates:

Customers usually receive a single Meraki license key per purchase order. When this key is claimed in the Meraki Dashboard, it is split into individual codes for each device or license type, which is why multiple codes may appear after claiming. Hardware inventory codes and software license codes differ because hardware and licenses are managed separately in the Dashboard.

If multiple codes are received for a single purchase order before claiming, it may be due to how the order was processed or bundled by the distributor or backend. After claiming, the Dashboard always splits the main license key into individual codes for assignment. Partners can be included as authorized receivers if their contact information is added during the order process by the account manager or distributor.

For more details, see:

• Meraki Per-Device Licensing Overview
• Meraki Hardware and Software Onboarding Guide
• Meraki Per-Device Licensing - Configuration

[Mloraditch · Accepted solution]

This is backend, it can happen for multiple reasons (presuming a single delivery address, multiple addresses will always create multiple orders)
1) Ordering team (Disti if you are Tier 2) is placing multiple web orders in CCW

2) Ordering folks are placing order without the ship complete flag
3) Orders featuring multiple levels of MX licenses (i.e, a HW MX at SDW and VMX at SEC) will generate multiple license emails. May also effect advantage licensing, but we don't use that so i'm not sure.

You can ask disti  or if you are T1, your ordering team, to flag orders as ship complete and that should ensure you get everything at once if that's desired but you will not get things until the last item is available so check your lead times before asking.

The partner can definitely get the emails. We get all of the emails. You just have to make sure whomever places the orders puts the right email in the reseller partner fields. We have a disti we use that goes to purchasing and actually have Exchange rules that forward only those emails (based on the subject formats) to our network engineers.

If you have CCW access you can also access all this info from there. Your PSS admin can help with that possibly.