Cannot delete organization - it still has multiple users

mvalpreda
Getting noticed

Cannot delete organization - it still has multiple users

Not sure why I am getting this when cleaning up on an old organization

Cannot delete organization - it still has multiple users

There is only one admin, no networks, all devices unclaimed, no licenses.

What am I missing?

4 Replies 4
spaladug
Meraki Employee
Meraki Employee

Hi mvalpreda. Please check if you meet all the requirements in this doc. If you are still unable to delete please open a Meraki support case and we can look into it for you.

mvalpreda
Getting noticed

Trying to clean out some old customers. Some of these are long turned off for non-payment (letting licenses expire) and I cannot remove the networks or devices. I have 13 of these. Should I just work with support to get them cleaned up and deleted?

AMP
Meraki Employee
Meraki Employee

When you go out of license compliance it does lock down most if not all features besides claiming a license. If you are unable to remove devices and admins then I would reach out to support and they should be able to assist. They'll most likely unlock the dashboard for you so you follow the steps in this doc to delete- https://documentation.meraki.com/General_Administration/Organizations_and_Networks/Deleting_an_Organ...

Knowledge is power
PhilipDAth
Kind of a big deal
Kind of a big deal

Check under Network-Wide/Users (just a guess).

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