Onboarding C9200L fails

EVOS-JW
New here

Onboarding C9200L fails

Hi all,

I try to onboard a C9200L-24T-4X into the Meraki Dashboard for monitoring. Using the Meraki Onboarding Apps works fine, all the prerequisites are met. I can also see a TLS tunnel being established to the Meraki Dashboard, there is no TLS decryption in place. But then it justs loops the following over and over:

24.4.2024, 12:04:35 - Importing device...
24.4.2024, 12:04:37 - Committing changes...
24.4.2024, 12:04:38 - Waiting for device to be available...
24.4.2024, 12:04:43 - Waiting for device to be available...
24.4.2024, 12:04:58 - Waiting for device to be available..

...and so on. Looking at the logs, I can see the following:

[2024-04-24 12:25:29.920] [info] Sending apply status to the UI [sw-<id>] {"id":"sw-<id>","status":"Waiting for device to be available...","progress":{"current":22,"total":24},"jobId":"<id>"}
[2024-04-24 12:25:29.921] [info] API_CALL :: GET https://api.meraki.com/api/v1/networks/L_<id>/devices/importStatus?jobId=<id>
[2024-04-24 12:25:29.937] [info] CLIENT_EVENT :: Device status update received [sw-<id>] Waiting for device to be available... undefined
[2024-04-24 12:25:29.944] [info] CLIENT_EVENT :: DEVICE ONBOARDED, WAITING FOR MORE
[2024-04-24 12:25:30.035] [info] API_RESPONSE :: GET https://api.meraki.com/api/v1/networks/L_<id>/devices/importStatus?jobId=<id> <id> 200 {"results":{"serial":"<sn>","connectionState":"CONNECTED","capabilitiesState":"ERROR","configState":"PENDING","connectionTransportState":"CONNECTED","deviceStatus":"CONNECTED","deviceStatusMessage":"Device is connected successfully."}}

Does anybody have an idea what is happening here?

Cheers, Julian

1 Reply 1
Jeff-L
Meraki Employee
Meraki Employee

This looks like a backend issue that will require more investigation. I would recommend opening a support case for this.

https://meraki.cisco.com/meraki-support/overview/

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