Cisco Secure Connect VPN client Fail

[Mitchell68]

Hello Community - is any one getting the Cisco secure connect client vpn Auth Internal Error message when their clients are logging on remotely?

Looks like it could be down to a recent Windows update?

[jimmyt234]

You can thank AWS for that one: Cloud Security Service Status Status - Impact to some services for Secure Connect Customers globally...

Should be fixed now - is for us anyway.

[Mitchell68]

We noticed this issue on Friday 17th October with 3 remote users so not sure if it was AWS outage today. The only change to the 3 users was the Windows update - 2025—KB5066835 (OS Builds 26200.6899 and 26100.6899)

I will check with the users effected.

[jimmyt234]

Interesting - perhaps not the same then. Presume you are allowing Windows latest in your posture config?

[Mitchell68]

We still have the same Auth Internal Error for some devices using the latest Secure Connect VPN client. We do have the latest added for the posture. I did think that the latest Windows updates could have caused this, but have tested with my own device remotely using the lates Windows 11 25H2 release and do not get the error. The logs do not give much away either...just says failed.