Cisco Secure Connect VPN client Fail

[Mitchell68]

Hello Community - is any one getting the Cisco secure connect client vpn Auth Internal Error message when their clients are logging on remotely?

Looks like it could be down to a recent Windows update?

[jimmyt234]

You can thank AWS for that one: Cloud Security Service Status Status - Impact to some services for Secure Connect Customers globally...

Should be fixed now - is for us anyway.

[Mitchell68]

We noticed this issue on Friday 17th October with 3 remote users so not sure if it was AWS outage today. The only change to the 3 users was the Windows update - 2025—KB5066835 (OS Builds 26200.6899 and 26100.6899)

I will check with the users effected.

[jimmyt234]

Interesting - perhaps not the same then. Presume you are allowing Windows latest in your posture config?