how to exit safe mode MG21E cellular gateway

Nick_Todd
Here to help

how to exit safe mode MG21E cellular gateway

This is probably a silly question, but I can't find any instructions on how to get out of safe mode once it is enabled. I don't want to do a factory reset. Can anyone tell me how I exit safe mode on this device?

 

During set up it wasnt connecting to the ISP via the data sim. i am in the process of getting the correct APN details from the ISP. I logged into the local admin portal of the device. It wasnt connecting to the Meraki portal as the cellular connection wasnt working. I put it in safe mode and it has connected to the cloud ok now. But I can't login to the local admin portal now. I have tried the default username of the serial and blank password that i used first of all, but it just refreshes the login box. no error or any message. I am hoping to get the instructions on how to exit safe mode first of all, then i will try and see why i can't login any more with the default serial number as user.

 

 

2 Replies 2
Ryan_Miles
Meraki Employee
Meraki Employee

You should be able to disable it via the Local Status Page https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Me...

Ryan

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PhilipDAth
Kind of a big deal
Kind of a big deal

+1 to @Ryan_Miles .  It will now be using "admin" and whatever password you have configured for access to the local status page.

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