Hi, I hope support was able to help you. I had the same issue and for me it had to do with the vlan setting on the AP, which was incorrect.  This setting is located under "hardware" --> click "<AP NAME>" --> click "settings" in the right upper corner --> click "IP Configuration" . There you will be able to find a vlan setting which you can set to whatever is suitable for your setup.  Posting this here since people might run in to the same issue in the future.  ... View more