I am an admin in our dashboard, another user changed his cell phone and now he cannot authenticate or access the dashboard and I cannot help him. I read the security concern. which I consider invalid. I am the Domain Admin, and it is part of my role to be able to reset, change, add, delete any account or application. You are taking my role. I appreciate the advice. Using your logic then, Allowing Cisco support admin to reset a 2FA could cause a security issue in that if the cisco admin was a disgruntled employee, then they could reset all the 2FA and it would break logins for everyone in the cisco world. You could cause havoc.  ... View more