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About That1marine
That1marine
New here
Member since Feb 13, 2023
Feb 14 2023
Community Record
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Feb 14 2023
12:24 PM
So we figured out the issue. The WSA was the culprit. According to TAC: Once an MR is upgraded to firmware version 28.1 or higher, it requires TCP port 443 to be open on any upstream firewalls for Meraki Device-to-Cloud connectivity. This issue was not impacting our older model AP's due to the highest firmware they are able to update to is MR 26.8.3. Those older AP's communicated over 7351 UDP.
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Feb 14 2023
10:49 AM
So after 24 hrs of being stable the site with the MR36 randomly went offline for about 4 hrs this morning then just came back online on its own. While the AP was "offline" user traffic was still being passed over the AP but was not accessible from the Meraki cloud. We never had issue with our AP's until our hardware refresh where we decided to upgrade to MR36 and CW9162I.
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Feb 14 2023
10:45 AM
I was able to download the logs. Just sent it off to TAC for review.
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Feb 13 2023
11:35 AM
I was not aware I can check the local status page remotely. Can you please share the steps?
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Feb 13 2023
10:34 AM
Will they download the firmware code based on the base Network template? The MR36 seem to have stopped going online/offline and has been stable for 10 hrs now. The MR36 is currently running MR 29.5.1 and CW9162I both appear to be running MR 29.5.
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Feb 13 2023
7:43 AM
Just deployed 3 new AP's to my environment. MR36 and 2 CW9162I. These AP were added to a network with a mixture of older AP's (MR-12's, MR-18 and MR-42) running the 27.7.1 code. After upgrading all the AP's in my environment the older model AP's worked fine (running MR 26.8.3) but the MR-36 and CW9162I (running MR 29.5.1) seem to loosing connectivity to the Meraki cloud platform every 2 hours. During this "offline" phase end users are still able to connect to the AP and access the internet. I am beginning to suspect this is a bug but would like to get the community perspective on this issue. The first 2 images are of the deployed CW9162I and the last image is of the MR-36. The MR-36 has seem to "fix" itself as it is not disconnecting any longer so I will continue to monitor.
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