Meraki

Ehteshamul

APs were installed some ten days back and still same issue is there.AP is connected to internet but not to Meraki cloud

Ehteshamul

Thanks for your response.AP shows dormant only on dashboard.Client is able to ping device from his firewall and even it is broadcasting Meraki open SSID and everything work on that.only problem is device not showing live on dashboard.I have checked ports and IP from firewall info page by going to ? Sign on Dashboard.Device is connected and we are looking for solution as in my view it may be upstream firewall issue as we don't have access to that so can't comment exactly what is configured.Although same policy configured by client is working at one of their store.

Ehteshamul

MV is hidden under scissor on left side and MS beneath feet of Santa on Right

Ehteshamul

One of our client bought MR36 and their organisation is having many policies on their upstream firewall.They allowed every port and public IP required for Meraki cloud communication after that also AP is not showing on dashboard.On local status page it is showing connected to internet but no cloud connectivity after that also and no error on local status page. What should I do now.Need community help as we client see anything on firewall side.

Ehteshamul · ‎Nov 8 2024

Did you tried searching by Mac address of those device if not getting in Network-wide>client>vpn client.you just need to search it by filtering. Hopefully you will get that.If not then support is solution.

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