I never heard what the fix was from the Cisco Meraki Go internal team but I had to reboot the GX20 to solve a WAN issue and decided to try to do the delete function since I was in the app and it worked - so now I am fully functional on the GX50. Not sure what the fix was and I just hope I do not run into this issue when it is time to replace the GX50 for a future 1Gbps version of the Meraki Go GX ... View more

Lastest comment on my open support request I received yesterday 10/7/2022  - We have sent this to our internal team to resolve. Once we hear from them, we will let you know immediately.  ... View more

Meraki team contacted me, asked for some details awaiting their response. Issue still not resolved... ... View more

With the assistance of speakerfritz on an other thread I verified I was using the correct process.   I was able to successfully remove and reinstall one of my access points. So I have verified that the process I am using is correct. I also verified that my local app and cloud app are behaving properly.   I reviewed my notes on the install and issues log and noted I had to have the Meraki team assist me in get my security umbrella working properly. I noted they mention the cloud configuration was not correct. Cannot confirm if that was due to the original GX20 install or not since I did not get the umbrella until I installed the AP's which was months later.   I trust the Meraki team will chime in on my 2 support cases - Case 08689003 (this was for not being able to delete GX20) and Case 08656060 (this was wan port at 100Mbps and asked about the delete process).   If I cannot get this resolved I will send back the GX50 and move to another solution that can use my fiOS 500/500 connection and if that is the case FiOS will be upgraded to 1Gbps. ... View more

Thanks for you input and yes I submitted a ticket - no response of yet and I did start a thread the other day and no input. I have used the web as well with no joy...   You have been very helpful and I know now that I am not "crazy" and doing things the proper way.    Have a great day... ... View more

Just to make sure of the process - I was able to remove and add back in one of my access points. I guess this verifies my iPhone app and cloud app are working. Really not sure why the GX20 is being such a pain. I reviewed my notes on all of the install and issues I had with the Meraki-Go and the only item that stood out was - the support team had to make some changes for me in the "cloud" to activate my security umbrella service I purchased. I guess I will have to wait for the Meraki Team to chime in. ... View more

Thanks for the fast response -    That has been the process I have been using. Each time I go to hardware I see the GX20 back online. This time I deleted using my laptop, iPhone and iPad. When I went to hardware to add the GX50 it was back online. Do I need to wait longer or does have the security umbrella add a layer of complexity? ... View more

what was the removal process exactly, was it via the delete button by navigating to hardware, then GX20 and scrolling to the bottom? or via the add hardware?   when I try either way it does not work. I have not tried using both apps. I also use the iPad as well...  ... View more

@ArtMarshall - I was unable to add my GX50 - the message I received was I already had a GX, there other message I received just had an error message. Do you have the steps that need to be taken documented by any chance? ... View more

My name is Jim retired AA IT - I have been using Meraki-Go for over a year which supports a small consulting business my wife started last year. ... View more