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About GenFH

Re: MR18 Registered to a cloud account i dont know which

by in Wireless
‎Apr 24 2018 10:04 PM
‎Apr 24 2018 10:04 PM
This device was registered before i was hired. We have an invoice proving that this device is ours, but i do not know what email account he used to register this device as the tech that registered it is no longer with the company. I have tried getting a reset email or for any aliases he could have used to no luck. Not sure if Cisco could remove it from there end with an invoice.  ... View more

MR18 Registered to a cloud account i dont know which

by in Wireless
‎Apr 24 2018 3:45 PM
‎Apr 24 2018 3:45 PM
We are trying to add this device to a cloud account we currently have, but the previous tech registered this device to another cloud account which we cannot find the account for. How do we reset or remove it from what they had registered it to properly place it in the correct and current Cloud Management account.  ... View more
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