About BrownGB

BrownGB

Anyone have any tips of escalating a support problem? I've had two tickets in the last year that have drug on forever and the techs give me the run around. I keep expecting to speak with a manager or level 2 or something, but that never seems to happen. Sales reps have been zero help so far too. Any success stories getting better help?

BrownGB

I've had a case open about this problem since last June that support just ignores or hands between tech to give me the run around. I'm ready to through Systems Manager in the trash.

BrownGB · ‎10-29-2018

I forgot I posted this here, thanks for the reminder. It's still happening. It is over 70% of our iPhones doing this (so far non of the iPads have done it that we're aware of). I've done some tests and removing SM from the devices (which requires them to be wiped) stops the reboots. Just removing SM app or the Security Connector app does not seem to have any effect. I'm in the middle of working with an Apple engineer to see if they can pinpoint the cause since it's so random. I'll report back once we figure it out.

BrownGB · ‎09-21-2018

We have Systems Manager on all our iOS devices (with a couple exceptions) as well as the Cisco security connector. Across the company, the majority of our devices are having these random reboots, sometimes multiple times a day, sometimes once a week. I thought it was an iOS bug, but asking around outside the company, no one else says they are seeing this. So I suspect SM or the connector. Anyone else experiencing this? I’ve got about 250 devices managed and almost everyone has reported this happening to them for the last two months or so.

BrownGB

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Escalating a problem

Re: Access Control MS with sentry

Re: iOS devices rebooting

iOS devices rebooting