I had a call with them 2 days ago that solved nothing. I had blocked off my entire morning to sit on hold with them lol. Actually got someone within 20 minutes! I was flabbergasted.  ... View more

Charlie, I would say since the pandemic began, i've been seeing 1-2 hour wait times which is just completely unacceptable. We definitely used to get 10 minute wait times before.  ... View more