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Re: Invalid Profile

by in Mobile Device Management
‎Feb 15 2023 7:47 AM
‎Feb 15 2023 7:47 AM
Update from SM support: "As of last night, the investigation was completed and the root cause of the issue was identified. Over the last few days, a change was implemented by our developers to adjust the enrollment flow process. This adjustment was reverted yesterday and the last reported issue of the MDM enrollment was 7:27am EST. Hopefully, this helps, and if there are any questions please feel free to let me know." ... View more

Re: Invalid Profile

by in Mobile Device Management
‎Feb 13 2023 7:22 PM
1 Kudo
‎Feb 13 2023 7:22 PM
1 Kudo
1. Has this worked in the past? - Yes 2. Are the devices setup as supervised devices? - Yes, we 'prepare' them in order to enroll via Configurator   Update: the problem is now resolved. We have an open case with Meraki, suspect there may have been a 'global' issue. Will update once I receive feedback from support.  ... View more

Invalid Profile

by in Mobile Device Management
‎Feb 13 2023 9:49 AM
1 Kudo
‎Feb 13 2023 9:49 AM
1 Kudo
Hello Meraki Community,   We are unable to enroll devices via Apple Configurator since the weekend.   The device displays "Invalid Profile"   Error from console error: "MCProfileErrorDomain"   Anyone else experiencing issues with device enrollment via Apple Configurator to Meraki?   Troubleshooting: - Re-added server URL to configurator - Checked license limit - Checked on multiple Macs/Multiple internet connections - Checked with multiple devices (different serial numbers) - Tried in another orginization, same error - Devices (iPads/iPhones) are not part of DEP/ABM   Thanks ... View more
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