Hello! We've received a new iPad Pro 11 (Gen 3), and we're trying to enable the Activation Lock. We have a management profile implemented on our iOS devices to allow the Activation Lock and MDM Activation Lock. The iPad is up to date and has been registered in Apple DEP and Meraki reports that it is DEP enrolled and in the supervised state; however, the options to control Activation Lock on the devices page are still grayed out. Has anyone experienced this issue with any of the new iPads?
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When attempting to push an iOS update to any of our devices (by opening the specific client in the Client List dashboard, clicking OS Update->Install under Software Updates), we get a red error box with some html code. I think it's supposed to look like this: We're able to use DEP (create/assign settings), push Apps to the devices with VPP, and push Management Profiles, send shutdown/restart/erase/etc command. We're also able to use the Clients view list to push iOS updates, but I'm not seeing anything in the event log that an OS update is queued so I'm not certain this works. So this is the only area where we're getting this error. Getting the same result on all our iOS devices, iTouch/iPad/etc. We don't have any other managed device types in Meraki. Is there anything we can do to troubleshoot or will we have to wait this one out?
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