FYI,   I got this response on my support ticket this evening:   "Thank you for that information Brian and we apologize for this inconvenience, this is part of a recent issue found and our development team is working on a fix for this, I have attached this to the parent case and will reach out to you with updates concerning this."   ... View more

I'm having this issue also, and submitted a ticker prior to finding this thread.   I tried this workaround early this afternoon (using a different username and password), and it still isn't recognizing that user. Admittedly, I created the user after I had initiated the erase/reenroll, but I would still think that should work. ... View more