Ok, yeah, the symptoms you're describing are similar, but not quite the same as what we're experiencing. What we're seeing is that the sessions would freeze (can't move the mouse within the VM window) for a good 30 seconds - 1 minute and then most of the time disconnect the session and the users would have to remote back in. No changes made at all. This all started when I upgraded to MS 11 (can't remember the exact version) back in late 2019. We didn't have this issue in MS 10. And I thought MS 12.14 had resolved it (upgraded in the middle of the pandemic), but I guess there weren't enough users in the office to tell, up until now. Oh, and I think it's important to note that the issue does persist after a Switch reboot and it did go away when we had reverted back to MS 10. Which is why I had believed it to be some weird Firmware bug. Now we're on 12.14 and I'm really not sure where to go from here.
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