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  • About BethL
BethL

BethL

Here to help

Member since Dec 28, 2020

‎12-31-2020
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First 5 Posts
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Latest Contributions by BethL
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  • Latest Contributions by BethL

Re: Help with work issue - ATT internet

by BethL in Meraki Insight
‎12-29-2020 10:26 AM
‎12-29-2020 10:26 AM
Sure appreciate everyone's help on this. I will be going in to the office tomorrow and will check to see if I get the same IP address as my work station at home. Until the error msg issue is resolved, I will be going to the office once a week to complete this project. I will pass along your suggestion to our IT team and see if they will remote in while I try to upload a PDF on the Availity site.  There has got to be an alternate solution to paying another $50/month for Spectrum or another ISP so very appreciative of any and all suggestions to resolve this :-).  ... View more

Re: Help with work issue - ATT internet

by BethL in Meraki Insight
‎12-29-2020 08:17 AM
‎12-29-2020 08:17 AM
Thanks for your help - I just checked this and have two different IP addresses. Not sure if this is pertinent but my home office and personal desktop are on separate floors and opposite ends of our house. The internet feed coming in to my home office connects directly to the Meraki.  My processor connects to my work phone and the work phone in to the Meraki.   ... View more

Re: Help with work issue - ATT internet

by BethL in Meraki Insight
‎12-29-2020 04:25 AM
‎12-29-2020 04:25 AM
Thanks, I will ask reach out to IT and ask about this. Would this setting effect any other websites I'm currently using?  Like I say, this one issue only occurs when uploading a PDF on Availity. Everything else I do day-to-day on other websites works great.  ... View more

Re: Help with work issue - ATT internet

by BethL in Meraki Insight
‎12-29-2020 03:58 AM
‎12-29-2020 03:58 AM
IT ran a 30 minute test for packet loss. I don't recall the exact numbers but seems they were checking for loss of 4= and the actual loss was under 1. Is this similar to what you are referring to?  Thank you so much for jumping in and trying to help! ... View more

Re: Help with work issue - ATT internet

by BethL in Meraki Insight
‎12-28-2020 02:54 PM
‎12-28-2020 02:54 PM
We use the exact same monitors and processor at the office but are connected to the company network with built-in firewall so no separate Meraki at out work stations. ... View more

Re: Help with work issue - ATT internet

by BethL in Meraki Insight
‎12-28-2020 02:13 PM
‎12-28-2020 02:13 PM
The upload is very quick and the error comes up immediately, no delay at all.  ... View more

Help with work issue - ATT internet

by BethL in Meraki Insight
‎12-28-2020 01:31 PM
‎12-28-2020 01:31 PM
Hello everyone!  I am new to the Cisco community and hoping to hear your suggestions to a pesky issue. I work from home, have ATT internet (and U-Verse until they discontinue U-Verse and launch the streaming service) and use computer equipment from my employer which includes a Meraki Z3. Everything I do on a daily basis works wonderfully except ONE of my job tasks. I work in the healthcare field and use the Availity website. One of the tasks I do often on Availity is to upload a signed PDF. Whenever I try this function, I get a failure msg from Availity. Availity analysts have not been able to offer a solution.  My employer's IT team has remoted in to my desktop, run diagnostics and also confirmed I am not losing more "packets" than is acceptable. They switched out my processor and my Meraki which did not make a difference. I also tried connecting the Maraki directly in to the modem versus connecting to a wireless bridge - makes no difference. I CAN do this task successfully from my personal desktop (no Meraki) and from my employer's office. I have reached out to my work team to see if anyone has had the same issue but everyone I've asked has Spectrum internet and has not had this issue. My husband also works from home and has no problems in his work. Any thoughts? Thank you for your insights!        ... View more
Kudos given to
User Count
PhilipDAth
Kind of a big deal PhilipDAth
2
KarstenI
Kind of a big deal KarstenI
1
cmr
Kind of a big deal cmr
1
View All
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