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About Matt7
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Nov 18 2020
7:07 AM
Thanks for the responses. I agree it is over complicated. Our ADVA is an "adva fsp 150-ge102pro". I've talked ot BT, it will work taking the MX out of the equation. But I need to place an order for them to change the config of our service. They won't allow me to have any interaction with the Meraki, but I can plug directly into that without the Draytek. So one option I guess is to use the MX as my router - but then have no ability to manage that/see whats going on/monitor etc. They state many customers have the same setup as we do without issue, ie. Draytek/customer's router > Meraki > ADVA. I did compare traceroute using current setup vs plugging direclty into the MX. One thing I noticed was using my current setup (Drayek>Meraki>ADVA) it seems to double NAT, the first two entries are internal (this is beyond my knowledge!), when plugging straight into the MX just a single private IP. I asked BT about this, she said the port I'm to use on the MX is configured 1 to 1 NAT. This is probably a non issue.. What still bugs me, is how random the issue is. If it was a basic config error it wouldn't route at all? but it's a week between internet drops. BT's only input was that sometimes we're using high bandwidth, so want to sell up 1Gbps
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Nov 18 2020
12:32 AM
The fibre does terminate at an ADVA box, we have one. Then ADVA into Meraki, then specific port on Meraki (I'm assuming BT configured that port as pass-through?) to Draytek. This does seem messy, but this how is BT specced and installed it. I wonder if I can simplify this..AVDA into Draytek
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Nov 17 2020
1:29 PM
That's right, the MX is managed by BT, and provided on a "wires only" basis. We have no access to it. We establish a WAN connection from the Draytek out to the MX. This works, but once a week or perhaps longer the connection drops routing, disconnects everyone from the internet, and then a few minutes later all comes back online without intervention.
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Nov 17 2020
10:25 AM
Yes firmware updated. I forgot to add, I've already switched to another router to rule it out. Weird one!
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Nov 17 2020
2:59 AM
1 Kudo
Morning. I replied to a similar thread, but perhaps best to start my own. Just looking for clues really... We’re experiencing WAN dropouts. We have BTNet 100mpbs supplied to the Meraki MX68W as wires only, then into a Draytek 3910 for our GW firewall, DHCP. Internet connection drops once a week, maybe 2 weeks, but on the Draytek the WAN shows as still live/connected. It will recovery by itself after a few minutes. But we’re using BT cloud voice, so users lose their calls for a few minutes. I’m suspicious of the Meraki. We had an issue with it a few months back, where randomly one morning we could not get any internet access out from the Draytek at all, but BT could see the Draytek inbound, so stated the connection was fine. If I connected a laptop directly into another port on the Meraki it worked (is that wires only?!). So at a loss I changed the Draytek to that port on the Meraki and it resolved it! I made no other chages to anything on the network/router apart from changing to another port on the Meraki. BT refused to replace Meraki as it was now functioning. I’m pretty certain it’s nothing inside the network, everything on the LAN side still works fine (Database/CRM, file servers etc). BT state no errors on the Meraki/line, but state that we are regularly using all of the bandwidth. I do see 95Mpbs usage reported on the Draytek at various times throughout the day (we have 60+ users). Is that a likely cause for connection instability/dropping temporarily? I can upgrade bandwidth, but reluctant too spend if that's not the problem. What doesn’t sit with me is the period of time between the drops, why only once a week or two.
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Nov 17 2020
2:32 AM
Hi Did you get any resolution with this issue? We’re experiencing similar symptoms/ same period between dropouts, although I have an entirely different setup (60 users). I have BTNet 100mpbs supplied to the Meraki as wires only, then into a Draytek 3910 for our GW/DHCP. Connection drops once a week, maybe 2 weeks, but on the Draytek the WAN shows as still live. It will recovery by itself after a few minutes. But we’re using BT cloud voice, so users lose their calls for a few minutes. I’m still suspicious of the Meraki. We had an issue with it a few months back, where randomly one morning we could not get any internet access out from the Draytek at all, but BT could see the Draytek inbound, so stated the connection was fine. At a loss I changed to another port on the Meraki and it resolved it! BT refused to replace Meraki as it was now functioning. I’m pretty certain it’s nothing inside the network, everything on the LAN side still works fine (Database/CRM, file servers etc). BT state no errors on the Meraki/line, but state that we are regularly using all of the bandwidth. I do see 95Mpbs usage reported on the Draytek at various times throughout the day. Is that a likely cause for connection instability/dropping temporarily. I can upgrade the bandwidth, but reluctant too spend if that's not the problem. What doesn’t sit with me is the period of time between the drops, why only once a week or two.
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