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Re: Issue setting custom APN and PPPoE credentials

by in Security & SD-WAN
‎Sep 15 2023 7:34 AM
2 Kudos
‎Sep 15 2023 7:34 AM
2 Kudos
PPPoE sorted at least. Turns out there is a bug which was fixed in 18.107.3 which causes the WAN port to be disabled when the PPPoE credentials are set. The challenge with that is you have to re-enable within the dashboard but unless you connect up a second (direct) WAN connection you cannot connect the device to the cloud.   All good now but we have to upgrade the firmware of all of our boxed new MXs using a direct connection prior to deploying them to site with PPPoE.     Now just waiting on a fix for the custom APN but for which we do at least have a workaround.    ... View more

Re: Issue setting custom APN and PPPoE credentials

by in Security & SD-WAN
‎Sep 7 2023 8:37 AM
2 Kudos
‎Sep 7 2023 8:37 AM
2 Kudos
Tell me about it. We have MX67C and MX68CW's and cannot set APNs on either, not sure if it relates to a specific carrier perhaps. The only way we have is to set the APN and then get support to instruct dev to make a backend change. Out of interest when did you last set a custom APN as we used to be able to do it but that was over 6 months back. ... View more

Issue setting custom APN and PPPoE credentials

by in Security & SD-WAN
‎Sep 6 2023 1:48 AM
‎Sep 6 2023 1:48 AM
Is anyone else having issues setting custom APN details on MX (and Z3C) units with in-built cellular modems?   We have had an open case since early May relating to being unable to set custom APN details. Details can be set within the dashboard and locally on the device status page. They appear to be set however they do not apply and the connection does not come up. This seems to be an issue introduced in the last 6 months as we never had this problem previously.   Support identified a bug and now whenever we need to set custom APN details we have to contact support and they have to get the dev team to set in the backend. We are told this will be fixed but so far no sign of this happening. There is a workaround but this is a real management overhead. I am surprised that there is not more noise about this from others?   A few weeks ago we had a need to introduce some new devices and we have now found almost the same issue with PPPoE WAN credentials. These can be set and appears in the local device status page but the connection does not come up. This is only an issue with devices with cellular modems which makes me think the two issues are related. We have had to raise a separate support case for this one but support don't seem to see that these issues may be related. They have even RMA'd our test MX under this case twice suggesting the issue is device related. Our team has spent days on this issue troubleshooting and testing but so far this is stuck with support. Again this was never an issue in the past.    I am struggling to get any traction from support on the PPPoE issue or a perm fix for the custom APN bug.   Right now we are in a position where we cannot set APNs without dev making a backend change and we cannot set any PPPoE details at all. This means we have to run MXs with a third party router in front when used with DSL connections.   We have the added issue that our dashboard license has 60 days to run but we cannot add our renewal key as this was generated on the basis of swapping our older hardware. We have all the new devices but we cannot install them as we cannot set an PPPoE credentials.    What used to be an easy to mange platform has turned into a real headache plagued with software bugs in the last 6 months and right now I wouldn't recommend.   We have nearing 150 devices but we're left feeling very frustrated with this and we are at the point of looking at a full rip and replace of all MX kit.   Anyone have any tips for getting some ownership from support or had similar issue? It doesn't appear there is a formal escalation process like there is with Cisco TAC and we find the support very hit and miss.  ... View more

Re: MX84 Port is disconnected when trying to patch another switch

by in Security & SD-WAN
‎Dec 13 2021 7:20 AM
‎Dec 13 2021 7:20 AM
Hi @SimonT    We have been experiencing this very same issue at one of our sites. Symptoms are identical, both the MX and Cisco switch are set to auto duplex/speed and the port will not come up. Plug a laptop into either the MX or the switch and the port comes straight up. Often then plugging the MX back to the switch and it will then work. Once up it will work without issue until the unit is powered down for maintenance. We also had a very similar experience where the port would not come up and then over a weekend after leaving the devices connected we found the port had come up.   As has been mentioned seemed to be some strange negotiation issue, we assume a bug but unsure if the bug sits on the MX or switch side.   We have a Meraki MX84 (ver. 15.44) and a Cisco C2960X (ver. 12.2(2)E8), out of interest what are you running in your environment?   We have yet to try fixing the port speeds/duplex on both sides or upgrading the switch IOS. The issue is once the port comes back up the device is then in use so we don't get the chance to troubleshoot.   Interested to hear if any others experience similar issues. @Meraki2 Any other reports you have seen of this on your side?   Jason ... View more

Re: MG21 roaming setup

by in Cellular Gateways
‎Jun 10 2021 7:58 AM
‎Jun 10 2021 7:58 AM
Did you ever find a solution to the lack of manual network selection. We have started using the MG21Es with mutli/world SIMs and also find the auto network selection to not be optimal. Sometimes results in the unit connecting via 3G when a perfectly good 4G signal is available on another network. Our sites often run on temporary generator power which is shut down overnight so it might work one day and then the next day we end up with a different carrier.    Manual network selection options are needed, have this on a 'basic' brand 4G modem/router which is also a quarter of the price. Also any manual APN settings have to be done locally on the device and cannot be set via the Meraki dashboard. Nice idea having the management all in one place but not sure these units are quite up to scratch yet.   Just seen a MG41E is about to launch, perhaps this may improve on this.  ... View more

Re: Automated password for Guest wireless user

by in Wireless
‎Oct 30 2020 9:14 AM
‎Oct 30 2020 9:14 AM
I added the line prior to the web request in the Get-SiteID function. It may be something specific in relation to my host. Either way it is working well now and running as a scheduled task. Thanks for sharing, saved me hours 🙂 ... View more

Re: Automated password for Guest wireless user

by in Wireless
‎Oct 30 2020 8:04 AM
‎Oct 30 2020 8:04 AM
Great script, thanks.   Using the script as is I got the below error due to TLS issues.   The underlying connection was closed: An unexpected error occurred on a send.   Adding the below line before invoking the web request did the trick.   [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12 ... View more
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