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About James_S
James_S
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Member since Sep 9, 2020
Dec 30 2021
Community Record
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Dec 30 2021
11:15 AM
we tried rebooting when we had the DNS error and we lost connectivity. i believe there is a combination of things going on. maybe mac authentication at the local site or some type of other issue stopping DHCP from working. that issue gets resolved, but at that point the Meraki has been up for a while and doesn't try to get new DHCP? maybe waiting for some type of timeout? i let it go for about 4 hours yesterday before performing the factory reset. after on-site support did reset it came right up.
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Dec 30 2021
10:42 AM
it's hard for me to tell what's exactly happening because i'm not on site. I've had 2 events in the last 6 months where i had to do a factory reset on the MX68 to get connectivity. Yesterday when it happened the device was in a weird state and said DNS was invalid. when i accessed the DHCP page I saw that it was my home office IP address and DNS information instead of the hotel. we were using 10.x.x network and they are using 172.x.x i'm not even sure how it came online at all. it's really hard to troubleshoot when i don't have any knowledge of the hotels network, etc. i'm assuming it's something with DHCP since the invalid information was still being displayed on the web GUI.
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Dec 30 2021
6:49 AM
We use Merkai MX devices for trials that take place all over the country. we will configure an MX, switches, APs, etc in our home office, fully test, then ship the "Trial Kits" to hotels, offices, short term rentals, etc. When we configure the kits the MX68 obtains a WAN IP through DHCP and all works fine. we configure everything and ship. then, when it arrives on site it doesn't 'work'. It appears that the MX68 is holding on to the DHCP from our main office. so far having the onsite tech do a factory reset on the router is the only way i know of to make it work. is there a better way? do i need to update my runbooks to include a factory reset on-site and start shipping with a paperclip? thanks for your input
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