Hi @jrendon,   When you log in to your account there should be (at the top right) a drop down for cases. Or if you are not the main account holder, it may be the main account holder has hidden this from your login (branding) view.   Do you have a (second account/organisation) to be able to test this one? Having a test organisation or network is something I would highly advise when working with Meraki SM. This is especially important when Apple/Google could break something at the back-end without a moments notice. Meraki SM calls these API's.   I would be very interest in what the Meraki support team come back with here.   First, my understanding is that enrollment/authentication are actually two different stages. The enrollment is about setting up the secure connection (private/public key pairing) between the Android back-end Google API/SM and the device. If you unenroll you will lose remote control of the device as the system will forget the public key.   (This is briefly mentioned as a configuration step; here.)   Authentication is about which emm-managed account is using the device. See here.   For you, you want to change the authentication but keep the enrollment. In the above link, these settings are found under "System Manager -> General", NOT "Organization - MDM settings - Android Enterprise". Do not unenroll. I suspect (but cannot confirm) by changing the authentication settings, the device will be unable to retrieve its profile settings (due to there no longer being a valid authentication key connection) and strip the device back (removing all profile installed Apps and settings) as a safety measure. This would be same behaviour if you want in to the device page on Meraki SM and remove/blank the user.   Without knowing how Meraki interacts with the Google API over Authentication, or how a device handles its authentication over time, and without a deeper understanding of the Google API works when it comes to authentication I doubt forum members will able to assist here. I imagine the support desk would need to confer with the engineers in the US and they would need to take some time investigating this. However, by replicating your environment you can answer this much quicker.   Apologise I cannot give a more concrete answer.   Thank you, Peter James ... View more