We have over 60+ techs, manage over 180 client environments beyond just networks, with over 50 of those clients having their own Meraki Dashboards. How are you using SAML in regards to Meraki Admin? Setup SAML with every client's individual Dashboard? How many techs and Meraki clients does your organization have? On the Windows side we had scripted out account creations using our RMM tool, on each client's AD, and can centrally manage those accounts across multiple AD environments. Previously, we only used the shared account for monitoring only, and to create individual logins. We have alerts created for any time there is a change on any network as well. It was not ideal, but we got sick of having bottlenecks on the ability to support out clients, because of lack of access, and manually having to individually add each person to each dashboard. Since posting this, per others recommendations, we have built out an application using Meraki's API's to centrally manage our Admin accounts across all of our clients Meraki Dashboards. This will make it much easier for us to centrally give our techs access to specific or all clients, and remove them as necessary. I know several MSP's recommend Meraki to their clients, so it'd be nice if Meraki had capability natively, like OpenDNS, and other cloud management portals. Thank you all for your feedback. -Todd
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