@Mr_GrinchI cannot comment on how Apple devices work - I don't have any of those. I can see how this may look like a 'Catch 22' situation but with Android it is possible to manually download the Google Play services app and install it without the need for a google account or before the AFW account is added. You need to jump through some hoops first but worth the final outcome to get a working 'device owned mode' Android phone. ... View more

@DanDanDan  You are correct. I side loaded latest version of 'Google play services' from APKmirror and the Moto G5 now gets the AFW account. Kudos to you.   Bit of a faff having to sideload an app first but gets the job done ... View more

Still not working for me on Moto G5 devices. I have a support case opened with Meraki at the moment as suggested above .   But I note that 'Google Play Services' is only on 9.8.79 on the Moto G5 .    The article : https://documentation.meraki.com/SM/Deployment_Guides/Android_Enterprise_Deployment_Guide_(Android_for_Work) says it should be 11.0.4 so maybe that is the issue ... View more

I think encyption is a requirement of being tied to Googles 'Android for Work '.  I have not noticed any performance issues with it either ... View more

So I noticed that the SM Meraki app on the play store was re-issued yesterday. I now get version 4.0.5 when I install it from the Add Device section of Systems Manager. However the same problem still occurs for me on a Motorola G5, in that is unable to apply the AFW account. Even after many attempts . It does appear to work ( after a few attempts ) on the Motorola E4 however.    So this is my experience on various Motorola devices in Device Owner Mode :   Moto G4 - Has never worked Moto G5  - Used to work very well. Now cannot add the AFW account ( Android 7.0 ) Moto E4 - Now works . ( Android 7.1.1 )   I hope there is more that Meraki can do on this issue. ... View more

Any ideas when this fix will be released in January ? I cannot now seem to add any of our Motorola devices into the SM which kind of makes it not very usable. The 'install AFW account' just remains at a yellow triangle even after another request to add it again is made. Are Android devices just poor cousins to Apple here?  I guess it must be much harder to develop such systems for Android with the large variety of devices and how they are setup. ... View more

I have exactly the same issue. Apps are installed even if 'disable auto install' is ticked. Using mainly Motorola Moto G devices ... View more