Thank you both for you help.   I managed in the end to get through to Cisco support apparently when asked for the 8 digit support code you can enter 0000 0000  and get through.   With talking to support it appears Cisco can and will cease the devices and move for us even if the current supplier refuses as long as we have a proof of ownership which we do. It seems Cisco will try and contact the supplier first and get it resolved if it fails Cisco support have said they can move them for us which is great. I'm guessing it may take some time but its good to know we can have owner ship of our own kit    Thanks again  ... View more

Thanks for the response.   Our IT supplier told us that their registered in their own portal with the rest of their clients so they will not give us access to that and they tell us there is no way they can transfer them. We don't know a lot about Cisco so I'm trying to find out if that true   I've tried calling Cisco support but they will not talk to us with out an 8 digit support number which I cannot find on the portal I've setup. I'm guessing I need to buy a support licence or something like that to get the code?     ... View more