@Mrjkcs wrote: when i email them regarding this matter they only pass me to an meraki support to solve these matter So what does Meraki support tell you?   I would think either 1) They tell you it is, in fact, already registered to another organization or 2) they recognize an issue they can fix for you.   If #1 I guess you should get your money back and send the gear back to where it came from.   Best. ... View more