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About Steve317

Problems with account log out

by in Mobile Device Management
‎Mar 6 2018 8:45 AM
‎Mar 6 2018 8:45 AM
I have over 300 Asus tablets enrolled in the SM solution currently and I have one over riding issue I have been unable to resolve. I have no problems enrolling, getting settings completed, pushing apps and even resetting if needed. My problem is this, it may be a day or a week or a month after enrolling, but every one of my devices will log out of the AFW account and I have to then log them back in using the account tied to the domain. If I try to log back on under the AFW account that Meraki is using it fails as I do not have a password for that account.   I have gone to tying the owner to the domain bound android account, but I really do not want to hand a password out every time a tablet logs out.   Any help?   Steve ... View more

Anyone else having issues with the latest SM app on Android 4.4.4

by in Mobile Device Management
‎Dec 5 2017 5:57 AM
‎Dec 5 2017 5:57 AM
Have a large amount of already supported Samsung Galaxy Tab E Lites on my account. Went to install the SM app in play store for 4 new tabs. Once installed the app crashes immediately upon opening. Error: Unfortunately Meraki SM has stopped   Tried uninstall and re-install, close all apps and try to open, clear cache and try to open, clear data and try to open, clear cache and data and try to open, clear cache and data then uninstall and re-install and open. My best guess is that since the app shows the version dated 11-29-2017 that they uploaded a new version and it crashes in older android versions.  If you have an idea I am willing to try. ... View more

Approved Android apps wont install

by in Mobile Device Management
‎Oct 19 2017 7:29 AM
‎Oct 19 2017 7:29 AM
We have been testing SM for the better part of two months and have yet to figure out why when we approve an app in the google managed app store AND add it to the Meraki SM apps to be pushed it will install but not install. The tablet will show that the software is installing and even shows installed but the app does not show up in your list of apps on the tablet. Also, if you go to the SM configuration under Managed Apps it shows the app but it is greyed out.   My problem is with both Google Drive and Google Photos. I need to install a wallpaper onto the tablets but there are no apps installed that can display the photo from backpack.  HELP!! ... View more
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