I can't, I'm one of the lucky one with a legacy free account, can't open service ticket ! ... View more

No wonder why I didn't find it... it's not showing up on my dashboard possible actions.       ... View more

know it's an old message, but I notice that some device that was off on the shelf for quite some time have expired certificate, is it always the same thing, I have to re-enroll the device ?   Kinda of weird to do this on all devices ? ... View more

Pretty simple.   You know how to create a public contact folder in Exchange ? In the CalDav Sync Outlook add-on (https://caldavsynchronizer.org/) you configure it like this. Outlook must be running on your PC for it to work, but since in my case it's open 95% of the time !!   You create a new profile and select  And you enter you credential and you have an autodiscover option that will populate your URL (? I think, it's been 2 years)     Then in Meraki, you create a profile with only contacts like this       One thing that I have found... NEVER modify, update that profile once you push it to your device... once the account PSW is set in the device, updating the profile on the devices will require to enter manually the password on each device... and I guess you don't want to provide it to your users !! The only work around.... remove it from all the devices, and re-installing it does the job. It's like the iOS profile refuse to re-assign the PSW on an existing profile?!    That should do it. ... View more

Old thread... I change to a free service called gmx.com that offers a CardDav.  -I create on our Exchange server a public contact list -on my Outlook installed the free add-on CalDav synchronizer. Set up to sync one way from Exchange to GMX. Since user can edit contact on their phone, with a sync every 30mins, any changes will be overwrite with the sync.  -Be sure to log online to GMX at least once every 2-3 months otherwise the account will be close and you can't gain access to the same email account after. Sync doesn't flag you as a connection.  -create a profile with that GMX CardDav account in Meraki,    and Voilà !! ... View more

Thanks @BlakeRichardson  but I did try to put 4 as minimum, same results.  I don't think they give support to free account 🙁 I have a very small business and 12 devices.  what I don't like (because I used to have paid services before) the result is the same... you have a bug, they can't help you, it's always on the users side... so I ended up paying and still not getting thinks fixed !!   I'm going to post a issue I found about contact psw settings... once it was push the 1st time, it work.... but never go edit the settings, because Meraki can't send the psw to the device after, it will always failed... I was on the phone with Google for 2 hours and we found out that it was on the MDM side, not the iPhone, not Google...   did test with a generic CardDAV server, work No1... edit, push it back..., can't get it to work any more... create a new profile, push it... well guess what it work the 1st time !! ... View more

Hi,       no, by default it set to 6 digits, but you can choose to have 4. My device running iOS 13.3, my wife is running on a 4 digits since iOS9     it's french, but allow me to choose 4 digits passcode.  I just update an old iphone7 ready to give to a new employee, the old device was off for +6 months, when I open it, the 180 day change code policy ask my to change it, it was 4 and only 6 was possible now. It still run iOS 12.x   if I remove the passcode policy settings from the phone, I can set it to 4... so definitely it has to do with this MDM settings pushing something wrong!   I was with another MDM supplier before, never had this problem.  thanks ... View more

For anyone (like me) who read this to find out how to do it, there's a new payload available in the profile section named "Lock Screen" and you can use variable.   Start type with "$" and it will list you all available variable you can set. ... View more

Well I have the same question, the privacy policy SHOULD look like this (the 2 items checked) or not ?   In my case, they are checked, but still I see in the user config as location disable.     On device, app was allowed to track location all the time in privacy.   User dashboard always show "approx" location using IP on most of the device... years ago I fixed that problem using Apple ID and register device with find my friend, disable modification of account, and that was the only reliable way to really track device, Apple FMF work every time.   But it's more complicate to setup... and it will be useful to be able to track device from Chrome, not another ios Device.   Thanks ... View more

Yep!! that's funny because the profile pages loaded with the new version, I already use the new version of the dashboard! I haven't see a per page "try new version" New the only problem is the mobile version of the site.... it need to be updated to work on mobile !! pages are to small, you zoom in and the left menu becomes way to big! Not design with bootstrap adaptative function !! ... View more

Well, I don't see that feature at all....    It says on new app, I deleted one (that was causing problem anyway) and re-added to the app list, but I don't see the check box to keep up to date.                   In my case, it was an old app, that from time to time the dev change the name and logo, on the device it was updated with the new logo and name... but the Meraki app dashboard keep using the old name and icon, no matter what I tried to update it. (By the way the app identifier stayed the same.)   Now I delete it from my list and add the new name and on the phone, the old app didn't uninstall and now I can't manage the new (same!) app. 😞 ... View more

@PhilipDAth I didn't return for a long time...   I checked your suggestion, but in my options for AD, "Use your own AD server" is grey out and I don't use Azure      So you're telling me, if I link my AD with my Meraki account, I will be able to send owner/psw with profile and it's going to work ? I will be able to push psw to users that I don't want them to have the PSW and it won't ask them from time to time (when profile is updated) ??   Thanks ... View more

I read somewhere that Apple doesn't allow managing WebClips ( from the SimpleMDM FAQ forum. "Apple does not currently support arranging web clips in a home screen layout." ... View more

In our case, I've created Apple ID for each device (since ios7, if you activate locate my iPhone with your employee's ID... you are stuck with a lock device unless the employee wants to unlock it, and after firing him... good look!!) Now Apple, with proof of purchase can unlock it for you, but still...   I enter that information in the iCloud account and it will use it for the Find My Friend. This will make sure each device will have a full 5gig of backup storage.   I then add those ID into my FMF app so I can track them with my iPhone, not the Meraki website (by the way is not adapted to work on mobile)   Using supervised mode, I disable FMF modification, so they can't remove me 🙂 Unable the option to turn off location service, so they can't go ninja !! Employees don't get the psw for those ID and they all use 2 step authentication and my cell phone is the one used for that.  This way, employee can use their own Apple ID in the App Store and I push our apps via VPP.   The problem with the Meraki MDM app, it will ask at start up to allow location service... but eventually, it asks it again, it happens on my test device, "Do you still grant location tracking even if the app is not working"... so if your employee says NO... the Meraki app location becomes useless and anyway it's not updating regularly. I click "Refresh Location" and I refresh the page 5 mins after... the location is "updated by GPS about 1h ago" !!    @PeterJames I've tested you lock device trick, in my case, it's not working. I left the device lock for 5 mins before unlocking it, refresh location, refresh web pages with force reload data... still location updated 1h ago. ... View more

Yep That section I know, I created our webclip, but there's a profile option that can setup icon layout of the mobile. I'm a control freak! I wan't my employees to have the same icon layout!! (joke) I configure and group icon and folder for them and I want to have our icon (the webclip) on the 1st page. As soon you activate a profile with layout, you can't start the jiggle mode to move icon. ... View more

By the way on the Meraki app> Managed Apps the old icon is display, even the mobile apps is not up to date with the latest info on the iTunes store.   ... View more

I do understand that free is free, but there's no in between free and +100 devices!   We are using Exchange 2016 and it is hosted in house and with AD authentication.   When the profile is enter with all the information and it ask the user to enter the password, and I do it manually, it work... it will push all the right infos except the password. If I create a profile and choose "specify a user" and I fill all the infos and deploy it only on that user's device, (most of the time) it work without any manual entry of the password.   The problem I had last week was I renew or domain certificate and I went and update all the profile with the new certificate, so all those profile got resync with the device, and now, some are asking for a password, even if the password is enter in the profile.   So maybe I don't understand what you mean by "have you configured the MDM to require the device to be authenticated when you are provisioning it?" english is not my primary language !   Thanks ... View more

I totally get you, we also are small family business and I try to get all my working solution from free application, and I donate to developer when I really use and like the apps and it's working fine, bug free and he respond to feature request or fix bug.   Is you app that expensive that you can't get it for 10 devices ? ... View more