Do they have the latest version of the Meraki SM app? Google Play is showing the latest as being today (5/21) for me. Maybe it breaks when the device gets plugged in or unplugged from charging? We haven't had the chance to do any testing since the app was updated so unfortunately I don't have insight there yet.  ... View more

We were also hit with this issue starting on 5/17. I did notice the last update to Meraki Systems Manager in Google Play was 5/16. So far I've just been removing our profiles from the affected devices and that seems to be enough. The fix has been inconsistent in that sometimes it's fixed right away, some had to change the timeout setting manually, and one had to restart the phone after changing the setting. Out of 19 Android devices we have in MDM, 4 have had this issue that I know of (3 Samsung Galaxy S10s and 1 S9). ... View more