I Still has this issue in 2019... I can solve it by doing the following :   On the system manager > Monitor > Overview --> Click on Sync button next to Android Enterprise Apps Save it, reload the settings in Meraki SM app on the phone   Second is :   System Manager > Monitor > Devices click on youre device, Edit details and change the owner. Save it Change the owner back in details to the original one and reload the settings in Meraki SM. Click on the triangle again and it should be working.     ... View more