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Meraki SM has stopped working

by in Mobile Device Management
‎Jun 8 2022 11:01 AM
‎Jun 8 2022 11:01 AM
Hello friends,   We have a suite of Galaxy XCover 4 (Android 9) devices which are deployed with Meraki SM in Device Owner mode.   Recently, on 2 of our devices, the Meraki SM endpoint app keeps crashing (v 5.8.2) - the app does not open, and devices are showing as continuously offline therefore not receiving any settings or apps pushed to them.   I have wiped the devices and set them up again, only to find the issue returns a couple of days later.   Unfortunately, our devices are locked out of debug mode by default, and I cant enable it because the app isn't pulling the latest updates.   Any ideas or solutions as to what the cause could be? ... View more
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Re: Phone has stopped working - Android

by in Mobile Device Management
‎Sep 14 2019 4:13 AM
1 Kudo
‎Sep 14 2019 4:13 AM
1 Kudo
I think I may have cracked the case...   I think it may have had something to do with contact groups - the "Groups" menu item that was in contacts, when tapped, would show a message of no affiliated application, which, is expected when using a white list option.   Added com.samsung.android.contacts to the white listed applications (I had com.samsung.android.task.contacts white-listed)   Then I simply going to Settings > Apps > Contacts > Storage and click on Clear Data   Our contacts are synchronised from a shared Google account so simply re-downloaded them.   Voila!   We now have contacts back, along with "Groups" menu item working   Thanks for your insights.   Hopefully, this will help someone someday!   ... View more

[Solved] Phone has stopped working - Android

by in Mobile Device Management
‎Sep 13 2019 2:06 AM
‎Sep 13 2019 2:06 AM
Bit of a wierd one I need help with please guys...   Our suite of Android 9 devices are having an issue:   When going into phone contacts, tapping on a contact causes the app to lock up and close - no contact details are shown nor is there an ability to call/message the contact.   There was no settings changes made prior to the issue occuring.   Initially I thought it would have been because I had an app whitelist, however, I have switched to a blacklist, but the issue persists.   Does anybody else have the same (or similar) issue? I'm open to suggestions to attempt to resolve.   Cheers ... View more
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