Jack, Contact the Ebay Seller and politely explain what happened and for them to request a HW Exchange from Meraki (since they are the original purchaser) & when it arrives you will pay them the shipping to have the new hardware shipped to you... problem solved. Now the Ebay seller can 'choose" to be helpful in this or they can tell you to 'go jump in the lake" - if that's the case time to play 'Hardball" and get a 100% Refund on your purchase while also keeping the equipment and the Ebay Seller gets negative feedback.. Ebay & Paypal offer a "resolution" process (which is usually 30 days) but the truth of 'why" it exists is to avoid you contacting your Credit Card company for a 'chargeback" because it raises Paypal merchant fees (or if chargebacks get too high say 25% of all sales Visa/MC/Amex could drop them...) you can file Chargeback up to 180 days after purchase.. if the purchase was over 6 months ago & you paid using an AMEX Card you have 1year "extended warranty" program you can make a claim with …. what you say in the chargeback matters.. "Meraki has stated (in writing & in this message thread) they have a lifetime warranty and the item qualifies to be fixed/replaced - to the original owner, this was not clearly stated in the ebay posting by the seller.. either a full refund and I'll return the defective item to the Ebay Seller... or get me a new unit from Meraki.. Now Paypal will retaliate by saying you "waved your right to a chargeback" by opening an account with them & close down your Paypal account (VISA/MC/AMEX will disagree and ignore them and continue with the Chargeback process) One final note Paypal is NOT a Bank/Financial institution (not subject to certain laws/consumer protections a customer receives from the U.S. Treasury occ.treas.gov (banks) or CFPB.gov (credit cards) if your a small business and your sales jump 50% -Paypal can ask you 'why" and request copies of your internal business documents (wholesale invoices, name of all suppliers etc) if you don't comply "that's our confidential internal business info.." they will SEIZE ALL of your money (a 6 month Freeze on your Paypal account) then after 180 days turn the funds over to your local State Government "lost & found /abandon property/accounts dept... - that can put your company "out of business" A Bank/Financial institution would NEVER do this - they would file something called an SAP (Suspicious Activity Report) to alert the IRS.gov - when you file your tax returns - they say everything is OK... or the IRS audits you... always have a 2nd backup bank.. never keep your eggs all in one basket..
... View more