You're not alone, I have a bug that's been open for more than 12 months. Apparently, it is being treated as a priority (after I escalated through our account manager etc.), it still doesn't even have an engineer assigned and each month they say... "This issue is being treated with a high priority but does not currently have an engineer assigned." We're running nearly 200 APs, so whilst not massive we're still a decent size, however at this rate by the time they resolve the bug I will have replaced Meraki with another vendor. One of the reasons we went with Meraki was the direct support but this (and other examples I've experienced) show that it can be pretty poor.
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