Hello Intune Support Team, I am reaching out to request your assistance regarding a connectivity issue observed on a device managed through Intune. When connecting to the CP‑GABON Wi‑Fi network, the system displays the message: “Action needed, no Internet”, along with a prompt saying “Open browser and sign in”, suggesting that a captive portal is being detected but does not load properly. Please find the relevant screenshot attached. Observed Symptoms The device associates successfully with the CP‑GABON SSID Windows marks the connection as limited/no Internet access A sign‑in or captive portal seems required, but the page does not open automatically. The issue persists after reconnecting to the network. Request for Investigation Could you please verify the following on the Intune side for the impacted device: Whether any proxy configuration (auto/manual) may be blocking redirection to the captive portal Whether any network or security policies (firewall, web filtering, Wi‑Fi profile restrictions) may interfere with: NCSI connectivity checks HTTP/HTTPS redirection Captive portal detection Whether the Wi‑Fi profile for CP‑GABON deployed through Intune is correctly configured Whether any Intune/GPO restrictions are affecting services such as NlaSvc, Dhcp, WlanSvc, or DNS resolution Any additional restrictions that could prevent captive portal pages from loading Additional Information I can provide: Full output of ipconfig /all Network connectivity logs MDM/Intune diagnostic logs from the device Please let me know if you require a Troubleshooting + log collection from Intune for deeper analysis. Thank you in advance for your support on this matter. Best regards, NGOMO EMEMAGHE Jean Tiphaine IT Manager – Canal+ Libreville
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