As we established earlier, Geofencing is not enabled. I'll keep this thread open and continue to pursue this with Meraki support until I get a solution. ... View more

The devices are supervised, the Meraki MDM server is linked to DEP, and the devices are assigned to that MDM server. But somewhere along the line they became unmanaged en masse, and apps that were deployed via Meraki disappeared because at the time they were set to uninstall if the management profile was removed. The management profile was installed when the iPads were prepared using Apple Configurator. What I don't understand is how it is possible for the management profile, which was password protected, to simply disappear on multiple iPads, forcing me to either manually reapply the profile or take them through the prepare process again.   http://www.sohotech.co.nz/software/cisco-meraki-deleting-ipad-profile-automatically/   https://community.spiceworks.com/topic/1265763-meraki-mdm-why-is-it-automatically-removing-profiles-and-adding-them-back   https://community.meraki.com/t5/Endpoint-Management-Systems/Problems-re-installing-profile-on-iPad/td-p/12116   The first link does describe restoring the iPad's firmware using DFU mode. Which could work if I do it... to all one hundred iPads affected... This issue really kind of defeats the purpose of having an MDM.   The second link mentions looking at the change log. I see some entries mentioning that the profile has been removed, but it doesn't seem to describe how many devices have been affected, and doesn't account for the most recent profile removals. ... View more

Hi MMoss,   Thanks for your reply. All the devices were enrolled in DEP. When the devices first had the Meraki management profile loaded onto them, it was impossible to remove them without the password set in the Systems Manager > Manage > Settings section of the dashboard. Then one day the Meraki management profile disappeared en masse, which coincided with an internet outage. The situation repeated itself a couple more times since then. My guess was that once they lost connection to the internet for an extended period, the Meraki profile would uninstall itself. Weird, I know, especially since I was unable to reproduce the issue with a single test iPad. I manually reapplied the profile on each individual iPad, but anyone can just remove them now without a password, unless I run them through the Apple Configurator prepare process again, which is also a pain. As for your assessment regarding Apple - I agree!   Thanks, Marcus Aurelius ... View more

Hi Peter,   Thanks for the reply. I don't have any Security Policies or Geo-fencing set up. I failed to reproduce the problem by disconnecting Wi-Fi on an iPad for a few days. I will discuss this with Meraki support to explore other options. If I find anything, I'll post it here to help anyone else who's encountered this bizarre issue.   Cheers ... View more