Hi, I was wondering what is the best tactic when renewing licences, to make sure that you get the full term you paid for. Our customers (naturally) expect that if they pay for three years, their renewal date will be extended for three years. However it seems with Meraki that for various reasons they knock off a few days. For example if the licence is issued by Meraki late one evening, but only applied the next day, then that's one day deducted. As another example not yet confirmed, I think they don't count leap years so a three year licence is actually 1095 days, losing another day in almost all cases. These are all examples where the dashboard was renewed well before the existing renewal date, which is what you would expect Meraki to encourage. In contrast a couple of customers left their renewals late, into the grace period. In both cases they have been give more than the term paid for, for example previous renewal date of 18th July, licence applied on 12th August, new renewal date 12 August. It can't be right that Meraki is in fact rewarding customers who leave their renewals late, and penalising those who renew in good time, but that is the actual effect.
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