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- About TonySmith
TonySmith
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Member since Sep 13, 2017
4 weeks ago
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03-17-2021
01:42 AM
Meraki have explicitly told me that this latest three year licence is 1095 days. "The new date has been calculated 1095 days from March 11 2021 (start date of new license)"
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03-16-2021
08:57 AM
I've steered away from per device as well. It seems OK I think to start with, but once devices are added I think it could become a bag of worms with manual co-terming etc. Not as easy as Smartnet where you can just select all items and set a common end date. It seems to me that unless we can persuade Meraki to play fair, the only way to avoid customers getting short changed is to hold off their renewal order until they're into the grace period. I don't like that as it either means leaving things to the last minute, or getting the customer's go ahead well in advance but then sitting on their order before placing it with Meraki. It would be easy to mess up I think, and looks bad to the customer to have licence alerts on their dashboard.
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03-16-2021
04:58 AM
" maybe it looks like you only get a portion of your license because you’re extending all license" I understand that although it's a different issue, we see that when adding devices and it sometimes needs to be explained to a customer. In the renewal cases I'm referring to the new licence was applied as a renewal, to a co-termed organisation, and covering all the devices in their networks. Meanwhile if I read Meraki's initial response correctly, they have confirmed that they view three years as being 1095 days. So it sounds like they don't know about leap years, which is what I suspected. I suspect I'll hit the normal Cisco type brick wall but I think this is unreasonable, and also unreasonable to issue licences well outside working hours, then blame the customer for not acting on them the same day.
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03-16-2021
02:05 AM
Hi, I was wondering what is the best tactic when renewing licences, to make sure that you get the full term you paid for. Our customers (naturally) expect that if they pay for three years, their renewal date will be extended for three years. However it seems with Meraki that for various reasons they knock off a few days. For example if the licence is issued by Meraki late one evening, but only applied the next day, then that's one day deducted. As another example not yet confirmed, I think they don't count leap years so a three year licence is actually 1095 days, losing another day in almost all cases. These are all examples where the dashboard was renewed well before the existing renewal date, which is what you would expect Meraki to encourage. In contrast a couple of customers left their renewals late, into the grace period. In both cases they have been give more than the term paid for, for example previous renewal date of 18th July, licence applied on 12th August, new renewal date 12 August. It can't be right that Meraki is in fact rewarding customers who leave their renewals late, and penalising those who renew in good time, but that is the actual effect.
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09-28-2020
12:36 AM
That's confirmed from Meraki. Their suggestion is to open up the home network for access from the Internet, and make the connection that way. That's not really practical. The only sensible solution seems to be to a connection from the home router to the LAN side of the Z1, and static routes pointing that way.
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09-24-2020
08:24 AM
I think the answer I'm getting back from Meraki is that it's not possible. They're suggesting creating inbound NAT rules on the home firewall to allow access to the home network from the Internet.
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09-24-2020
05:50 AM
No firewall rules at the moment. LAN side is a different subnet from the home network on the Internet (WAN) side. Traceroute shows slightly odd results. If I trace to an Internet address I see the LAN side of the Z1 as the first hop, as expected, however the second hop is from the Internet provider on the other side of the home router. It's as if the home LAN that extends between that router and the Z1 is being masked in some way. If from the LAN side I try to open a web browser session to an address on the WAN side subnet, even to an address that is not in use, then I get the Z1 web page.
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09-24-2020
04:54 AM
Thanks. So when you say "LAN side" you mean what the Z1 calls LAN, which is where my work PC connects. From there I need to be able access devices on the home network. At the moment that doesn't work. From the work PC if I ping any address on the home subnet I get a response, but in fact this is being spoofed by the Z1 in some way. If I open a web browser to any of those addresses I get the Z1's management page.
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09-24-2020
02:49 AM
Hi, This is a typical Z1 installation, the Internet interface connected to the home network, creating its tunnel to an MX at head office. It does not have full tunnelling enabled, only site to site VPN traffic goes to the MX, Internet traffic breaks out locally using the home Internet connection. Is this possible? I'd like to add access both to the connected subnet on the Internet side, and to another downstream subnet. Thanks, Tony S
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