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About PickNick
PickNick
Comes here often
Member since Sep 13, 2017
Mar 29 2021
Community Record
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I was finally able to work with support to roll back to 23.11 after talking to my sales rep. The firmware is locked but it looks like I am still having issues. They seem to be running smoother but I had two adjacent APs drop clients and never have them reconnect. Not out of the woods yet.
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I will push a little harder. I have emailed my Meraki rep, Sales, and no response back.
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Upgrading because of a firmware update issue is not an option. I have asked to roll back to a previous firmware and support has said it is not possible.
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Worked flawlessly for 3 years. Then after firmware update started having issues. This is what I am waiting for; "If the Beta firmware didn't help then we need to wait for our developers to resolve the issue. Our developers are currently working on creating a new firmware that might resolve the issue and once there is an update from them I will let you know. Thank you, Cisco Meraki Technical Support"
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Since this is known issue ever since a firmware update from last summer, I would just like to know if this affects any other Meraki radios. And why specifically the MR16? I am running the 26.2 firmware that tech support said should fix the issue. We thought it was just the 2.4 radio but the 5Ghz radio is affected as well. I have MR18 Access points in another section of the building that I could possibly switch around but I do not want to swap out 25 APs if they are just going to do the same thing. Support says that the developers are looking into this but that has been several months ago. I was told I cannot roll back to one of the older versions of firmware.
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That is what we have been doing. We asked Meraki if they could put a reboot schedule in or a reboot all. But that is not a fix in my opinion. Something has had to have changed in an update is all I can figure right now.
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I have a client who has a vendor using wireless devices requiring this specific need. The devices are B/G only and are running WPA2-PSK. Trying to find a place in the Meraki Dashboard to change this. Also trying to narrow down an issue that seems to have appeared since the introduction of the RF profiles. The 2.4 devices appear to connect to an AP farther away while the AP that is closer has zero devices connected. The APs in question are MR16 which have been in service since 2013 with no issues until last fall with the update going with RF profiles. Maybe just coincidence.
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