These days, if you're an Admin in both Orgs (and you're in co-termination) then you can move active licences yourself.   Support will generally only do it for you if there's some kind of error or similar in Dashboard for some reason. https://documentation.meraki.com/General_Administration/Licensing/How_to_do_a_License_Transfer_in_Cotermination Definitely worth checking all the pre-reqs in the KB above, if you can't see the Move column in the Dashboard   ... View more