Hi all   I'm trying to put some controls on either Chrome or Safari for ipads I want to put in Single App Mode (kiosks).    I want to be able to set the home page and bookmarks, maybe even force private/incognito mode.   Is this possible using managed app config payload?   I found this thread which mentions ManagedBookmarks but I couldn't get it to work, Chrome just loads and no config payload I push does anything. https://community.meraki.com/t5/Mobile-Device-Management-Systems/Web-Browser-Solutions/td-p/8454   Is there a list of Keys somewhere I can use? The way the managed app page is designed, it's like you can choose predefined settings, even the field is labelled "choose a key" which the KB here suggests should give you examples you can use but they just don't appear.   I've searched around and tried to find a website that lists app keys, apparently there is a community called https://www.appconfig.org/ which Meraki is a member of that set key and config standards for app deployment.   I also found a page for MacAdmins which has similar keys but for MacOS, not sure if they work but there isn't anything specific to Safari and bookmarks. https://mosen.github.io/profiledocs/payloads/index.html   I appreciate any help on this, thank you.     ... View more

Hi all,   I have a few profiles pushing to iPads, it's all a new set up and all certificates are up to date.   When I'm looking at the profile list I can see that targeted and installed on don't seem to match. All iPads are charged and connected to the wifi. It seems some iPads have received one profile and not others.   I can see from the scope list that some say installed but others are saying "Out of date", I have searched around and cannot find a reason for this, anyone have any ideas?   thank you.           ... View more

Hi all   I have some AR apps that require camera access, however when I have applied restrictions for users, the app does not prompt the user to allow access to the camera. Instead they get a blank screen telling them they have to go to Settings > Privacy > Camera > (app name) and allow it from there.     The issue is, because the prompt never appears initially during the app, the setting does not show up at all in settings, either via the suggested route or via the direct settings for the app (under ios settings).   Like this, because it never requests access, so it never appears here. It should look like this   Once I removed all restrictions, I was then prompted to allow access to the camera (via the app). Because I was prompted, it then appeared in the privacy list like the screenshot above.   Strangely, in both screenshots you can see that PuppetPals HD has prompted for camera access even with restrictions on, so why one app can and another can't access the same prompt....   Is there a specific restriction causing the prompt not to appear? Any ideas?   This is affecting the following apps that I have deployed using VPP device assigned and licensed.   Does Not Prompt with Restrictions - Archaeology Does Not Prompt with Restrictions - Ancient Egypt ActiveLens Does Not Prompt with Restrictions - LGFL WW1 ActiveLens Does Not Prompt with Restrictions - Maya ActiveLens Does Prompt with Restrictions - Romans ActiveLens Does Prompt with Restrictions - Significant People and Events   Thank you. ... View more

Hi all   I am at a school where I do no support their network, instead I will be setting up the MDM for their iPads.   Dashboard is all set up, iPads are in DEP and I am able to wipe and install profiles on to the iPads.   However apps are not installing on the wifi, it seems Apple ID/AppStore seems to be blocked. When trying to log in to the AppStore using my personal AppleID, it fails without an error, just returns back to the login page.  Apps deployed via Meraki (VPP) also do not download.   As soon as I connect the iPad to my 4G hotspot, everything kicks in and starts working, apps install and I am able to log in to the AppStore.   Are there any URLs, ports etc that need to be whitelisted or unblocked for smooth working of the iPads?   The school is on a BT Fibre network with Smoothwall running their firewall/URL Filtering.   I have commissioned iPads at other schools where they are on a LGFL network and everything works without intervention.   I want to be able to pass information on to their network support so I can make sure that when I come to set up all of the iPads that nothing will go wrong.   You help will be greatly appreciated.   thank you. ... View more

Hi all   Did something happen around 22nd May? I've just discovered that all have lost connectivity to Meraki. They all seem to be working fine but without them checking in I don't know what else they are not receiving from the profile.    This started when one users iPad wouldn't install an app for no apparent reason. I did a quick wipe and let it re-enrol, all of a sudden it started working again. At that point I hadn't noticed the loss of connection for all of the other iPads in the device list. Her's is now showing connected after a wipe but the others aren't, see the screenshot below. I don't want to have to wipe all of the iPads in the school, can anyone help? I thought it may be our ISP, but i connected one to my 4G hotspot but this did not work. ... View more

Hi all   Is it possible to clear unused data/cache from iPad's that are filling up?    Unfortunately we have 30 x 16GB iPad Air's and after deploying apps there isn't much space left to play with. I've checked a few and the storage report is showing as an example 7GB used by "other". It would be nice to be able to clear app data/cache from within Meraki without having to do a termly manual wipe of the iPads.   Any advise is much appreciated.   thank you. ... View more