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09-03-2019
04:07 PM
Thanks for the replies, I will ask them to take a look asap before my next visit. Hopefully it all works out and goes smoothly.
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09-03-2019
04:06 PM
Weird thing is that they were using DataJar MDM before with apps being deployed, I'll have to investigate further as the iPads still have the profile on them, I'll be able to see which SSID they were connected to. It may be that the one I was connecting to after a wipe wasn't the correct one and could be filtering the AppStore/AppleID.
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08-30-2019
06:30 AM
Hi all I am at a school where I do no support their network, instead I will be setting up the MDM for their iPads. Dashboard is all set up, iPads are in DEP and I am able to wipe and install profiles on to the iPads. However apps are not installing on the wifi, it seems Apple ID/AppStore seems to be blocked. When trying to log in to the AppStore using my personal AppleID, it fails without an error, just returns back to the login page. Apps deployed via Meraki (VPP) also do not download. As soon as I connect the iPad to my 4G hotspot, everything kicks in and starts working, apps install and I am able to log in to the AppStore. Are there any URLs, ports etc that need to be whitelisted or unblocked for smooth working of the iPads? The school is on a BT Fibre network with Smoothwall running their firewall/URL Filtering. I have commissioned iPads at other schools where they are on a LGFL network and everything works without intervention. I want to be able to pass information on to their network support so I can make sure that when I come to set up all of the iPads that nothing will go wrong. You help will be greatly appreciated. thank you.
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06-12-2019
11:08 AM
@kYutobi wrote: What happens if you reinstall MDM certificate to the iPad? See if it will check in. Do not wipe just reinstall the cert. How do I do that?
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06-12-2019
11:06 AM
1 Kudo
Ahh looks like I updated the Push certificate last week 22nd however the VPP and DEP expired 29th, I've updated VPP but DEP seems to be down as the website fails. Doesn't explain why after updating the push certificate they dropped on on 22nd as on that day DEP and VPP were still valid.
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06-12-2019
10:53 AM
Thanks for your reply, I filtered out some of the columns for security however nothing changed last week, they are all in the school, connected to the same SSID as they have always been and the internet is working fine, they are able to access the internet outside of the school. The screenshot also shows only 30, there are actually 75 iPads showing the same date and time last connected. All are on site and don't leave the school. As previously stated, I reset one and that worked, another I connected to a 4G hotspot to see if the schools ISP/Firewall was blocking ports but it didn't communicate with meraki, even asking it for a Check-in. SystemsManager app on the iPad also reports to be compliant yet still fails to check in with the MDM.
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06-12-2019
09:39 AM
Hi all Did something happen around 22nd May? I've just discovered that all have lost connectivity to Meraki. They all seem to be working fine but without them checking in I don't know what else they are not receiving from the profile. This started when one users iPad wouldn't install an app for no apparent reason. I did a quick wipe and let it re-enrol, all of a sudden it started working again. At that point I hadn't noticed the loss of connection for all of the other iPads in the device list. Her's is now showing connected after a wipe but the others aren't, see the screenshot below. I don't want to have to wipe all of the iPads in the school, can anyone help? I thought it may be our ISP, but i connected one to my 4G hotspot but this did not work.
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10-31-2018
05:16 AM
Hi all Is it possible to clear unused data/cache from iPad's that are filling up? Unfortunately we have 30 x 16GB iPad Air's and after deploying apps there isn't much space left to play with. I've checked a few and the storage report is showing as an example 7GB used by "other". It would be nice to be able to clear app data/cache from within Meraki without having to do a termly manual wipe of the iPads. Any advise is much appreciated. thank you.
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07-18-2018
08:24 AM
1 Kudo
Thanks @Mark24 I'm surprised that no one from Meraki has replied to this post since @dburke posted it..yesterday...
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07-18-2018
08:18 AM
Just posted in another thread then saw this one.. I'm having the same issue, I've had to wipe 4 iPads and updated them to 11.4.1 in the process. DEP settings are being received with the Meraki profiles being installed. After that once i get to the main screen i get nothing. All apps and device settings assigned fail to install, also the information in Meraki is incorrect for the device, it still thinks it's on 11.0.3 with 67% battery when it's not. I've tried everything from deleting the device, clearing all tags, removing DEP settings...nothing seems to work.... I have also noticed that most of my active devices haven't been seen since 17/07/2018 which was yesterday. Also since apps won't deploy to freshly wiped iPads the System Manager app is also missing.. Any ideas?
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07-18-2018
08:08 AM
I'm having the same issue, I've had to wipe 4 iPads and updated them to 11.4.1 in the process. DEP settings are being received with the Meraki profiles being installed. After that once i get to the main screen i get nothing. All apps and device settings assigned fail to install, also the information in Meraki is incorrect for the device, it still thinks it's on 11.0.3 with 67% battery when it's not. I've tried everything from deleting the device, clearing all tags, removing DEP settings...nothing seems to work.... I have also noticed that most of my active devices haven't been seen since 17/07/2018 which was yesterday. Also since apps won't deploy to freshly wiped iPads the System Manager app is also missing.. Any ideas?
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