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  • About AftabAhmad
AftabAhmad

AftabAhmad

Here to help

Member since Jul 18, 2018

‎02-08-2021
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18
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Latest Contributions by AftabAhmad
  • Topics AftabAhmad has Participated In
  • Latest Contributions by AftabAhmad

Re: Profile install status "Out of date"?

by AftabAhmad in Mobile Device Management
‎01-28-2021 05:31 PM
‎01-28-2021 05:31 PM
I think I resolved this, but it was so long ago I can't remember. I think I may have updated the APNS certificate, it may have been expired, check all your tokens, make sure everything is up to date. ... View more

Managed App Config - Safari or Chrome

by AftabAhmad in Mobile Device Management
‎10-30-2020 07:07 AM
‎10-30-2020 07:07 AM
Hi all   I'm trying to put some controls on either Chrome or Safari for ipads I want to put in Single App Mode (kiosks).    I want to be able to set the home page and bookmarks, maybe even force private/incognito mode.   Is this possible using managed app config payload?   I found this thread which mentions ManagedBookmarks but I couldn't get it to work, Chrome just loads and no config payload I push does anything. https://community.meraki.com/t5/Mobile-Device-Management-Systems/Web-Browser-Solutions/td-p/8454   Is there a list of Keys somewhere I can use? The way the managed app page is designed, it's like you can choose predefined settings, even the field is labelled "choose a key" which the KB here suggests should give you examples you can use but they just don't appear.   I've searched around and tried to find a website that lists app keys, apparently there is a community called https://www.appconfig.org/ which Meraki is a member of that set key and config standards for app deployment.   I also found a page for MacAdmins which has similar keys but for MacOS, not sure if they work but there isn't anything specific to Safari and bookmarks. https://mosen.github.io/profiledocs/payloads/index.html   I appreciate any help on this, thank you.     ... View more
Labels:
  • API
  • Apps
  • iOS
  • VPP

Re: Change layout of shared iPad login screen

by AftabAhmad in Mobile Device Management
‎09-17-2020 02:06 PM
‎09-17-2020 02:06 PM
Hi all   I have an almost miliar issue.   We migrated our iPads from Zuludesk/Jamf to Meraki. Previously our iPads without choosing a profile/setting displayed the shared iPad ASM users in groups/classes and also individually in a single "all users" group.   Students could then find their name, select and enter their 4 digit passcode to log in, very easy.... Since migrating we no longer get the easy login screen, instead students are forced to enter their unfriendly long apple ID then their passcode (on a full size keyboard rather than the numeric one which we had before).   Any idead how to change this back to the named circle icon logins? Nothing has changed in ASM other than certificates/tokens for Meraki.   Unfortunately Blakes solution isn't a solution as I know this works in other MDM's it must be able to be replicated in Meraki.   thanks ... View more

Re: Profile install status "Out of date"?

by AftabAhmad in Mobile Device Management
‎08-06-2020 03:24 AM
‎08-06-2020 03:24 AM
Thanks Blake I'll give it a go ... View more

Profile install status "Out of date"?

by AftabAhmad in Mobile Device Management
‎08-05-2020 05:45 AM
1 Kudo
‎08-05-2020 05:45 AM
1 Kudo
Hi all,   I have a few profiles pushing to iPads, it's all a new set up and all certificates are up to date.   When I'm looking at the profile list I can see that targeted and installed on don't seem to match. All iPads are charged and connected to the wifi. It seems some iPads have received one profile and not others.   I can see from the scope list that some say installed but others are saying "Out of date", I have searched around and cannot find a reason for this, anyone have any ideas?   thank you.           ... View more
Labels:
  • DEP
  • Enrollment
  • iOS
  • VPP

Re: No "Allow access to camera" prompt when restrictions applied

by AftabAhmad in Mobile Device Management
‎02-26-2020 05:49 AM
‎02-26-2020 05:49 AM
Thanks Philip, no restrictions for the camera at all, the apps list in the OP shows that some work, some don't with normal student restrictions on. If I remove the restrictions tag and wait for settings to change, the app then prompts for permissions.   I have noticed, the two apps that do work ask for permissions as the app loads, the ones that don't work ask for permissions (with restrictions off) once you click the camera option (within the app). ... View more

No "Allow access to camera" prompt when restrictions applied

by AftabAhmad in Mobile Device Management
‎02-25-2020 08:39 AM
‎02-25-2020 08:39 AM
Hi all   I have some AR apps that require camera access, however when I have applied restrictions for users, the app does not prompt the user to allow access to the camera. Instead they get a blank screen telling them they have to go to Settings > Privacy > Camera > (app name) and allow it from there.     The issue is, because the prompt never appears initially during the app, the setting does not show up at all in settings, either via the suggested route or via the direct settings for the app (under ios settings).   Like this, because it never requests access, so it never appears here. It should look like this   Once I removed all restrictions, I was then prompted to allow access to the camera (via the app). Because I was prompted, it then appeared in the privacy list like the screenshot above.   Strangely, in both screenshots you can see that PuppetPals HD has prompted for camera access even with restrictions on, so why one app can and another can't access the same prompt....   Is there a specific restriction causing the prompt not to appear? Any ideas?   This is affecting the following apps that I have deployed using VPP device assigned and licensed.   Does Not Prompt with Restrictions - Archaeology Does Not Prompt with Restrictions - Ancient Egypt ActiveLens Does Not Prompt with Restrictions - LGFL WW1 ActiveLens Does Not Prompt with Restrictions - Maya ActiveLens Does Prompt with Restrictions - Romans ActiveLens Does Prompt with Restrictions - Significant People and Events   Thank you. ... View more
Labels:
  • Apps
  • VPP

Re: MDM/Apple whitelisting on firewall/filtering

by AftabAhmad in Mobile Device Management
‎09-03-2019 04:07 PM
‎09-03-2019 04:07 PM
Thanks for the replies, I will ask them to take a look asap before my next visit. Hopefully it all works out and goes smoothly. ... View more

Re: MDM/Apple whitelisting on firewall/filtering

by AftabAhmad in Mobile Device Management
‎09-03-2019 04:06 PM
‎09-03-2019 04:06 PM
Weird thing is that they were using DataJar MDM before with apps being deployed, I'll have to investigate further as the iPads still have the profile on them, I'll be able to see which SSID they were connected to. It may be that the one I was connecting to after a wipe wasn't the correct one and could be filtering the AppStore/AppleID. ... View more

MDM/Apple whitelisting on firewall/filtering

by AftabAhmad in Mobile Device Management
‎08-30-2019 06:30 AM
‎08-30-2019 06:30 AM
Hi all   I am at a school where I do no support their network, instead I will be setting up the MDM for their iPads.   Dashboard is all set up, iPads are in DEP and I am able to wipe and install profiles on to the iPads.   However apps are not installing on the wifi, it seems Apple ID/AppStore seems to be blocked. When trying to log in to the AppStore using my personal AppleID, it fails without an error, just returns back to the login page.  Apps deployed via Meraki (VPP) also do not download.   As soon as I connect the iPad to my 4G hotspot, everything kicks in and starts working, apps install and I am able to log in to the AppStore.   Are there any URLs, ports etc that need to be whitelisted or unblocked for smooth working of the iPads?   The school is on a BT Fibre network with Smoothwall running their firewall/URL Filtering.   I have commissioned iPads at other schools where they are on a LGFL network and everything works without intervention.   I want to be able to pass information on to their network support so I can make sure that when I come to set up all of the iPads that nothing will go wrong.   You help will be greatly appreciated.   thank you. ... View more
Labels:
  • Apps
  • Enrollment
  • iOS
  • K12

Re: Most iPads have lost connectivity to Mearki on 22nd May

by AftabAhmad in Mobile Device Management
‎06-12-2019 11:08 AM
‎06-12-2019 11:08 AM
@kYutobi wrote: What happens if you reinstall MDM certificate to the iPad? See if it will check in. Do not wipe just reinstall the cert. How do I do that? ... View more

Re: Most iPads have lost connectivity to Mearki on 22nd May

by AftabAhmad in Mobile Device Management
‎06-12-2019 11:06 AM
1 Kudo
‎06-12-2019 11:06 AM
1 Kudo
Ahh looks like I updated the Push certificate last week 22nd however the VPP and DEP expired 29th, I've updated VPP but DEP seems to be down as the website fails.   Doesn't explain why after updating the push certificate they dropped on on 22nd as on that day DEP and VPP were still valid. ... View more

Re: Most iPads have lost connectivity to Mearki on 22nd May

by AftabAhmad in Mobile Device Management
‎06-12-2019 10:53 AM
‎06-12-2019 10:53 AM
Thanks for your reply,    I filtered out some of the columns for security however nothing changed last week, they are all in the school, connected to the same SSID as they have always been and the internet is working fine, they are able to access the internet outside of the school.   The screenshot also shows only 30, there are actually 75 iPads showing the same date and time last connected. All are on site and don't leave the school. As previously stated, I reset one and that worked, another I connected to a 4G hotspot to see if the schools ISP/Firewall was blocking ports but it didn't communicate with meraki, even asking it for a Check-in. SystemsManager app on the iPad also reports to be compliant yet still fails to check in with the MDM. ... View more

Most iPads have lost connectivity to Mearki on 22nd May

by AftabAhmad in Mobile Device Management
‎06-12-2019 09:39 AM
‎06-12-2019 09:39 AM
Hi all   Did something happen around 22nd May? I've just discovered that all have lost connectivity to Meraki. They all seem to be working fine but without them checking in I don't know what else they are not receiving from the profile.    This started when one users iPad wouldn't install an app for no apparent reason. I did a quick wipe and let it re-enrol, all of a sudden it started working again. At that point I hadn't noticed the loss of connection for all of the other iPads in the device list. Her's is now showing connected after a wipe but the others aren't, see the screenshot below. I don't want to have to wipe all of the iPads in the school, can anyone help? I thought it may be our ISP, but i connected one to my 4G hotspot but this did not work. ... View more
Labels:
  • DEP
  • Enrollment
  • iOS
  • Monitoring
  • VPP

Clearing iOS apps cache

by AftabAhmad in Mobile Device Management
‎10-31-2018 05:16 AM
‎10-31-2018 05:16 AM
Hi all   Is it possible to clear unused data/cache from iPad's that are filling up?    Unfortunately we have 30 x 16GB iPad Air's and after deploying apps there isn't much space left to play with. I've checked a few and the storage report is showing as an example 7GB used by "other". It would be nice to be able to clear app data/cache from within Meraki without having to do a termly manual wipe of the iPads.   Any advise is much appreciated.   thank you. ... View more
Labels:
  • Apps
  • iOS

Re: Trouble with push notifications

by AftabAhmad in Mobile Device Management
‎07-18-2018 08:24 AM
1 Kudo
‎07-18-2018 08:24 AM
1 Kudo
Thanks @Mark24 I'm surprised that no one from Meraki has replied to this post since @dburke posted it..yesterday... ... View more

Re: Trouble with push notifications

by AftabAhmad in Mobile Device Management
‎07-18-2018 08:18 AM
‎07-18-2018 08:18 AM
Just posted in another thread then saw this one..   I'm having the same issue, I've had to wipe 4 iPads and updated them to 11.4.1 in the process.   DEP settings are being received with the Meraki profiles being installed. After that once i get to the main screen i get nothing.   All apps and device settings assigned fail to install, also the information in Meraki is incorrect for the device, it still thinks it's on 11.0.3 with 67% battery when it's not.   I've tried everything from deleting the device, clearing all tags, removing DEP settings...nothing seems to work....   I have also noticed that most of my active devices haven't been seen since 17/07/2018 which was yesterday.   Also since apps won't deploy to freshly wiped iPads the System Manager app is also missing..   Any ideas? ... View more

Re: iOS 11.4 Breaking MDM connection?

by AftabAhmad in Mobile Device Management
‎07-18-2018 08:08 AM
‎07-18-2018 08:08 AM
I'm having the same issue, I've had to wipe 4 iPads and updated them to 11.4.1 in the process.   DEP settings are being received with the Meraki profiles being installed. After that once i get to the main screen i get nothing.   All apps and device settings assigned fail to install, also the information in Meraki is incorrect for the device, it still thinks it's on 11.0.3 with 67% battery when it's not.   I've tried everything from deleting the device, clearing all tags, removing DEP settings...nothing seems to work....   I have also noticed that most of my active devices haven't been seen since 17/07/2018 which was yesterday.   Also since apps won't deploy to freshly wiped iPads the System Manager app is also missing..   Any ideas? ... View more
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Profile install status "Out of date"?

Mobile Device Management
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Re: Most iPads have lost connectivity to Mearki on 22nd May

Mobile Device Management
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Re: Trouble with push notifications

Mobile Device Management
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