@CarolineS wrote: @rdunlap wrote: GeorgeB, your private messaging is disabled. I can't even respond to the private message you sent me. This is the error I am receiving: I fixed the issue with George's private messaging; please try again. Thank you @CarolineS!   @GeorgeB I sent you a private message! ... View more

@GeorgeB wrote: This doesn't sound right. Please message me your case number so I can take a look. GeorgeB, your private messaging is disabled. I can't even respond to the private message you sent me. This is the error I am receiving:   Correct the highlighted errors and try again. One or more of these members do not have private messages enabled. Their names have been removed from the Send to list. ... View more

@MRCUR wrote: @rdunlap Perhaps @CarolineS has protected the employee accounts from receiving messages?  That must be what it is. I can't even reply to GeorgeB's private message he sent me. This is what I am receiving when trying to reply:   Correct the highlighted errors and try again. One or more of these members do not have private messages enabled. Their names have been removed from the Send to list. ... View more

@GeorgeB wrote: This doesn't sound right. Please message me your case number so I can take a look. I'm not quite sure how to send a private message. There is no option. ... View more

Unfortunately we've have a ticket open SINCE APRIL and the issue has not been resolved or fixed. This is the next best option because we haven't gotten anywhere with Meraki. ... View more

That's exactly what is happening to us. We've been experiencing this issue on and off SINCE APRIL and they still have not come up with a resolution or fix for us. They tried to blame it on our browsers first but then when we told them this was happening on all browsers they moved to our computer hardware. I know for a fact both of those are not causing this because like you said, if we use it off our network or even VPN in and then try it works just fine. What's even better is this last firmware update was supposed to fix these issues according to the change log. Have you submitted your own ticket for them? Maybe if we attack this issue in numbers they will know it's just a bigger problem than one customer and get this issue resolved. It's frustrating since we rely on our camera's to monitor different parts of our building. We are a mental health facility so it's VERY important that this is working for the safety of our employees as well as the clients we server. Don't be afraid to reach out to us if you hear anything. Thank you! ... View more

Yes, the individual cameras seem to be ok. And yes, the video drivers on all the machines we've tested are up to date. ... View more

It say's "No video with the supported format and MIME type found." for every video I click. We are not using a proxy. ... View more

Yes, cameras are on the same LAN at the same location. ... View more

Thanks for the reply. Our internet connection is a solid 324Mbps down and 60Mbps up so I highly doubt that's a factor. This issue was before we updated to MV 3.10 and thought maybe the firmware update would fix it but is has not. ... View more