we r having failed connection for new users to Guest SSID with error Meraki Reason (Code 103) EAPoL

[Avinashtrivedi]

In our company we are having failed connection for new users to Guest SSID with error Meraki Reason (Code 103) EAPoL for one location users reported right now ..its failing in authentication stage. old users are working find.. issue is only on new users using gust-wifi ..SSID-Guest..what could be reason . As NOC engineer how can I solve this...

[alemabrahao]

What type of authentication are you using? WPA2 with PSK, 802.1x, Open with captive portal?

[alemabrahao]

I'm asking because it seems to be using 802.1x, but it would be good to confirm.

[Avinashtrivedi]

[alemabrahao]

Perfect, in that case the username and password will be the device's MAC address. Try checking if random MAC addressing is enabled and disable it, in most cases, that's the problem.

[Avinashtrivedi]

only news users having issue as per user old users don't facing issue 

[alemabrahao]

Check your radius server logs.

[Avinashtrivedi]

ok need to check that with Radius server team ..thank you ..

[Avinashtrivedi]

need to check this random mac address feature on client side ?

[alemabrahao]

That would be a good idea. It doesn't hurt to do a double check.

[alemabrahao]

I believe the password the user is using is incorrect; see the error.