user facing internet issue (got stuck for few seconds)

Sming
Comes here often

user facing internet issue (got stuck for few seconds)

 

Issue reported :

1. while roaming user face latency 

 

Observation on Dashboard:

1. channel utilization goes high (above 55% )

2. latency shown in user performance latency graph

3. time to connect is high as attached photo's 

4. 802.1r is enable 

 

wireless controller : cisco meraki cloud , AP- mr56,mr55,mr53

endpoint : Macbook (version 11 and above)

SSID security : PSK+WPA2 (third party - google authentication)

channel width : 40mhz 

band: 5ghz

 

image (1).pngimage (2).pngimage.png

 

6 Replies 6
alemabrahao
Kind of a big deal
Kind of a big deal

How many SSIDs do you have? Try to read about the best practices:

 

https://documentation.meraki.com/MR/WiFi_Basics_and_Best_Practices

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
Sming
Comes here often

SSID count : 4

 

Can I know ....in the above photos why " time to connect " is showing high?

alemabrahao
Kind of a big deal
Kind of a big deal

Well, I don't have good experience with 802.11r, some features can cause client connection issues. Try to disable 802.11r and 802.11w, and perform a new test.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
Sming
Comes here often

Can I know ....in the above photos why " time to connect " is showing high?

alemabrahao
Kind of a big deal
Kind of a big deal

Some features can cause client connection issues. Try to disable 802.11r and 802.11w, and perform a new test.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
Sming
Comes here often

will try and observed the same...

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